9 Problem Solving
78
Error Codes
The following table shows the error codes that appear in the Display.
If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare
Internet Services. For information on how to view the error history, refer to
Checking
Error Information on page 35
.
NOTE: You can also view the six-digit error code (***-***) in the Display on the Control
Panel. For more information, refer to
Viewing the six-digit error code at the machine
on page 35
.
NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be
deleted.
Error Code
Description Remedy
What appears
in the Display
What appears
in CentreWare
Internet Services
A1 005-170
005-171
005-172
005-920
The document is jammed in the
Document Feeder.
Remove the jammed document
carefully.
• If the error occurred during a
copy job:
Check the output copies and
identify where the copy job
should be restarted. Reload
the unscanned pages in the
Document Feeder and press
the <Start> button to resume
the copy job.
• If the error occurred during a
scan job:
Reload all the pages in the
Document Feeder and press
the <Start> button to restart
the scan job.
For information on how to
remove the jammed document,
refer to
A1/A2: Document Jams
on page 101
.
A2 005-198
005-199
The size of the documents that
are loaded in the Document
Feeder is not supported, and
has resulted in a document jam.
Remove the jammed document
carefully, and use the Document
Glass instead.
For information on how to
remove the jammed document,
refer to
A1/A2: Document Jams
on page 101
.
A5 005-305 The Document Feeder Cover is
open.
Close the Document Feeder
Cover.
062-300 The Document Cover is open. Close the Document Cover.
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