ADPRO Presidium by Xtralis Installation and User Manual
Doc. 12384_05 73
4.6 Troubleshooting
4.6.1 Detection Problems
Troubleshooting may be performed using a video monitor connected to the Presidium video
output, if required.
If detection is not occurring as expected, check the following:
• Ensure that Camera Calibration has been properly performed (refer to Camera Calibration
on page 56).
• Ensure that the Detection Areas have been defined as required (refer to Areas on
page 57).
• Ensure Trigger Areas have ben positioned and programmed correctly.
• Adjust the Detection Sensitivity as required (refer to Detection Sensitivity on page 60). It
may be necessary to increase the sensitivity. The sensitivity may be customised (refer to
Customise Sensitivity on page 61).
• Adjust the Environment Activity as required (refer to Environmental Activity on page 60).
• Each Presidium channel may be isolated, which will prevent any alarms from being
generated by that channel. Ensure that the channel is not isolated.
• The Presidium must be set to Secure for detection to occur. Check that the physical input to
the Presidium is in the Secure position (refer to Access/Secure Input on page 38).
• To perform detection diagnostics, select Display all Tracks on Video Output (General
Setup on page 54), this displays all movement that the Presidium is detecting in the
detection area. This may be used to ensure that all movement is being detected.
Note: It is not recommended to enable this function during general use of the Presidium. It
should only be used as a diagnostics tool when setting up or fault finding the
Presidium.
Note: The Presidium Setup utility must not be connected to the Presidium during normal
operation. The setup utility should only be connected when programming or
changing settings. All VMD detection is temporarily disabled when the Setup Utility
is connected.
It is also important to check that detection is not occurring in areas in which detection should not
occur. This will minimise the number of nuisance alarms. In each detection area, check that
detection does not occur in areas that are masked out, or should not be aligned with PRO series
PIRs or other detection technology.
4.6.2 IP Address Forgotten
If the Presidium appears in the list of local units on the Establish Connection page (refer to
Connect to an Presidium on page 47), highlight the Presidium and select the System Info
button. The IP Address and Subnet Mask are displayed.
4.6.3 Presidium Will Not Connect
Presidium Appears in List of Local Units
If the Presidium appears in the list of local devices on the Establish Connection page (refer to
Connect to an Presidium on page 47), but will not connect:
1. Ensure that the PC and the Presidium have correct IP addresses assigned and that the
subnets match.
If the PC has a static IP address on a different subnet to the Presidium, they won’t be able to
connect (refer to Configure the PC Network Connections on page 45).
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