Maintenance and Troubleshooting
185
1-Slot Charge Only Cradle
The device does not
decode with reading
bar code.
Scanning application is
not loaded.
Load a scanning application on the device or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the device within proper scanning range.
Device is not
programmed for the bar
code.
Program the device to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge application.
Device is not
programmed to
generate a beep.
If the device does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a trigger
press, check the battery level. When the battery is low, the
scanner shuts off before the device low battery condition
notification. Note: If the scanner is still not reading
symbols, contact the distributor or the Global Customer
Support Center.
Device cannot find
any Bluetooth
devices nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for help.
Cannot unlock
device.
User enters incorrect
password.
If the user enters an incorrect password five times, the
user is requested to wait for 30 seconds when using a
PIN, Pattern or Password.
Table 16 Troubleshooting the TC52 (Continued)
Problem Cause Solution
Table 17 Troubleshooting the 1-Slot Charge Only Cradle
Symptom Possible Cause Action
LEDs do not light
when device or spare
battery is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
Device is not seated
firmly in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated.
MN-003834-01ENa_tc52-android-10-ug-en.book Page 185
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