MODULE 1: SERVICE TOOLS
ARCHITECT
®
RSH Service Training Guide 1-11
201532-102 FOR INTERNAL USE ONLY
Messages and Exceptions
The ARCHITECT System has several resources available to you when you troubleshoot a problem with an
error code or an observed problem:
• Exception status and Exception details screens
• Message history log
• Temporary message log
There are two types of MESSAGES on the system, non-critical and critical.
From the System logs screen you can view (by module) the:
• TEMPORARY MESSAGE LOG – displays non-critical error-related messages that you can
address, and then delete
• MESSAGE HISTORY LOG – displays and stores a record of error-related messages that you
use to troubleshoot problems associated with system performance and/or results reporting
TASK MANAGER
The TASK MANAGER provides Service Personnel access to the systems hard drive files for the following
situations:
• performance of an ISA or TSB
• obtain data for investigation(s)
• troubleshoot system or software related errors
• SCC installation procedures
• setup or edit printers or replacements
To access the TASK MANAGER
1. Log on as an FSE
2. Select SYSTEM Icon
3. Select TASK MANAGER
NOTE:
Prior to leaving the site, you are required to return the system to the general operator
level of access to prevent untrained individuals from accessing otherwise unavailable
areas.
To Next Page
Loading...
