MODULE 1: SERVICE TOOLS
ARCHITECT
®
RSH Service Training Guide 1-13
201532-102 FOR INTERNAL USE ONLY
Categorizing Failure
Errors or observed problems can generally be traced to one of four categories of variables affecting the
generation of a result:
• Analyzer Errors refer to instrument hardware and software problems which can interfere or influence
generation of correct results. These will be discussed further in later modules and include:
- F- Fluidic System
- O - Optical/Measurement System
- R - Robotic System
- T- Temperature Control System
- Power System
• Operator Errors refer to human-associated interventions which can interfere with correct result
generation such as:
- Improper sample type for analysis
- Improper sample loading and/or handling
- Incorrect sample vessel and/or consumable
- Bubbles present in reagent and/or sample
Failure Symptoms include:
- Level Sense Errors caused by bubbles or foam
- Failed calibration attempts
- Failed run attempts
• Reagent Errors refer to problems with Reagent, Calibrators and/or Controls such as:
- Improperly stored products
- Expired Reagent, Calibrators and/or Controls
- Control ranges established incorrectly
- Caps not sealed
Failure Symptoms include:
- Curve instability
- Control shifts
- Imprecision
- Failed calibration attempts
• Environment Errors refer to laboratory and surrounding conditions that can influence the generation
of a correct result. These will be discussed further in later modules and include:
- Electrical Specification
- Physical Specifications (Spatial Layout)
- Computer and Interface Specifications
• Analyzer • Operator
• Reagent • Environment
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