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Warranty & After-Sales Service
Warranty
Handset purchase includes warranty.
・Check shop name and purchase date.
・Read warranty and keep in a safe place.
・Warranty period is given in warranty.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Malfunction/Repairs
Information/settings on handset may be lost/changed due
to malfunction or repairs. It is recommended that you
keep a copy of Address Book contacts and other important
information. SoftBank Corp. is not responsible for loss/
change of data (contacts, images, sound, etc.) or settings
due to malfunction, repairs, change of model, or any other
handling.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
Adhering stickers, etc. on Display or Keys or adhering
decorations with glue, etc. may be deemed to be
modifications, and prevent acceptance of handset for
repairs.
After-Sales Service
To request repairs, contact Customer Service or a nearby
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms and conditions of the warranty.
・After the warranty period, if handset can be repaired,
repairs will be made at cost.
Further inquiries
For more information on after-sales service, contact a
nearby SoftBank Shop or Customer Service.
Specifications
Handset
Handset specifications are as follows.
・Times in the table vary with location, status, settings, etc.
・Display employs precision technology; however, some pixels
may remain on/off.
Item Description
Dimensions (W
x H x D)
Approx. 66 mm x 132 mm x 9.6 mm (9.7
mm where thickest)
Weight Approx. 140 g
Maximum
Output
3G: 0.25 W
GSM (850 MHz, 900 MHz): 2 W
GSM (1800 MHz, 1900 MHz): 1 W
4G: 0.2 W
Internal
Battery
Capacity
2,500 mAh
Continuous
Talk Time
1
3G: Approx. 1300 minutes
GSM: Approx. 640 minutes
VoLTE: Approx. 1440 minutes
Continuous
Standby Time
2
3G: Approx. 605 hours
GSM: Approx. 520 hours
4G (AXGP Network): Approx. 565 hours
4G (FDD-LTE Network): Approx. 570 hours
TV Continuous
Viewing Time
3
Approx. 12 hours
Charging
Time
4
AC Adaptor (USB PD) [ZSDBAG]
5
: Approx.
140 minutes
ROBOQUL [SHEGH1]: Approx. 140 minutes
Maximum
Transmission
Speed
6
Max. communication speed (downlink): 428
Mbps
7
Max. communication speed (uplink): 37.5
Mbps
8
1 Average measured with handset fully charged, in strong
signal conditions at rest.
2 Average measured with handset fully charged, without
calls or operations, in strong signal conditions at rest, and
with data communication and Urgent News disabled. May
vary with battery strength, ambient temperature, settings,
etc.
3 Measured with handset fully charged, full-screen view with
handset turned on side, "Adaptive brightness" for Display
set to off (default level), using commercially available
stereo earphones with mic, volume at maximum, to about
10% battery charge.
Usable time may vary with radio signal conditions and the
content played.
4 Measured when charging with handset powered off.
5 SoftBank SELECTION USB Type-C quick charge AC Adaptor
[SB-AC19-TCPD]
6 Provided on a best-effort basis; transmission speed may
decrease or transmission may become unavailable due to
traffic conditions, network environment, etc.
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