ASCOM I62 - 10 Troubleshooting; Fault Symptoms

TD 92675GB
10 January 2011/ Ver. A
Configuration Manual
Ascom i62 VoWiFi Handset
63
10 Troubleshooting
This section contains information on how to solve common operational problems, and
information on warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact the system administrator.
If other users have similar problems, there may be a system error.
10.1 Fault Symptoms
If any of the following Fault Symptoms occur, follow the instructions below.
Fault Probable cause Action or comment
The display stays dark Low battery level or
faulty handset.
Charge the battery. If the
handset does not work after
charging, contact the system
administrator.
There is no ring signal "Ringer off" icon is on, or
ringer volume is set to silent,
or faulty handset.
Press and hold the Mute key,
or increase volume (in the
handset, select Settings >
Sound & Alerts > Volume) or
contact the system
administrator.
Connected call but no sound
or one way sound
IP adressing fault, or muted or
bad speaker/microphone
1) Note the IP address of the
handset. Turn the handset off
and ping the IP address. If
something is found, the
problem is an IP address
conflict.
2) Check if the handsets are
muted.
3) Use a headset to eliminate
bad speakers/microphone.