TD 92675GB
10 January 2011/ Ver. A
Configuration Manual
Ascom i62 VoWiFi Handset
65
10.2 Display Information
The following error messages can be shown in the handset display:
Display shows Probable cause Action or comment
No access The handset is in range, but
has no access rights.
Handset has found and
associated to the WLAN (a
wireless network with the
configured SSID and correct
security settings). But it can
connect to neither the
gatekeeper nor the IMS2.
Switch off the handset and
then switch it on again. If this
does not work, contact the
system administrator.
1) Check if the handset has an
IP address by entering the
“Network info” screen. If not
check the WEP key if used or
WPA/WPA2 passphrase.
2) If using WEP, double-check
the key if the handset has no
IP address. If you have a
wireless sniffer, configure it to
the correct key and try to
decode packets both from
and to the handset.
3) Check the Gateway
address. Try to ping the
gateway from another PC.
4) Check the IMS2 address.
Try to ping the IMS2 from
another PC.
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