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NOTE: Some versions of the RSA II SP firmware can become unstable when two or more web or vKVM sessions

are opened simultaneously. If you open these sessions directly from the RSA II SP without going through the

MergePoint SP manager, the web browser displays a blank page. If you open the Browser or vKVM session from

the MergePoint SP manager DirectCommand session panel, SP unavailable and Reset firmware messages are

displayed.

To start a vMedia session:

1. In the side navigation bar, click an SP name.

2. Click the System Sessions tab.

3. In the top navigation bar, click Sessions.

4. If DirectCommand is not already connected, click Connect in the DirectCommand Session

panel.

5. Click vMedia Session.

-or-

In the Top Option bar, click Connected. Select the alias of the desired SP, then click

vMedia Session.

To disconnect a DirectCommand session:

1. In the side navigation bar, click an SP name.

2. Click the System Sessions tab.

3. In the top navigation bar, click Sessions.

4. In the Top Option bar, click Connected. Select the alias of the desired SP, then click

Disconnect. Or, click Disconnect All to close all DirectCommand sessions at once.

-or-

Delete DirectCommand session(s) from the Active Session panel. For detailed

information, see Active sessions on page 80.

NOTE: If you update the SP firmware to a version newer than the one supported by the appliance, the

DirectCommand Browser sessions with Auto Login or vKVM sessions may not be available.

NOTE: When launching a session via DirectCommand, the SP may return unexpected results due to service

processor instability. If this occurs, reset the service processor by connecting to the service processor console from

the System Sessions - SP Session menu and running the reset service processor command. The reset service

processor command varies for each SP profile; for example, for RSAII devices, the reset service processor

command is resetsp. See SP Console Sessions on page 82 and Profile Configuration on page 206.

Native IP Connections

NOTE: Native IP is supported on the MergePoint SP5x24/SP5x40 manager only.

Chapter 4: SP Sessions and Connections 89

Avocent MERGEPOINT SP MANAGER User Manual

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