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• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping.
Repair is an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps
to troubleshoot an extender.
10.2 Coverage Details
AVPro Edge will replace or repair (at customer choice) defective products. If the product is out of stock
or on backorder it can be replaced with a comparable product of equal value/feature set (if available)
or repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking
information is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of
Order). The coverage continues for 10 years.
10.3 Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an
authorized channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal
of physical examination the warranty will be void. Additionally, excessive physical damage (beyond
normal wear & tear) the warranty may be voided or prorated based on the extent of the damage as
examined by an AVPro Edge representative.
Damage caused by “acts of God” are not covered. They include natural disasters, power surges,
storms, earthquakes, tornados, sink holes, typhoons, tidal waves, hurricanes, or any other
uncontrollable event related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate
cooling, improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the authorized AVPro
Edge reseller. Accessories (IR cables, RS-232, power supplies, etc.) are not included in the warranty.
We will make acceptable efforts to source and supply replacements for defective accessories at a
discounted rate as needed.
10.4 Obtaining an RMA
Dealers, resellers, and installers can request an RMA from an AVPro Edge Technical Support
representative or Sales Engineer. Or you may email support@avproedge.com
or fill out the general
contact form at www.avproedge.com/contact.
End users may not request an RMA directly from AVPro Edge and will be referred back to the dealer,
reseller, or installer.
10.5 Shipping
For USA (not including Alaska and Hawaii), shipping is covered on advanced replacements for FedEx
Ground (some expressed exceptions may apply). Defective product return shipping is covered by
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