AVPro Edge MXNet 1G - Maintenance and Service Information; General Maintenance Procedures; Damage Requiring Professional Service; Technical Support Contact Information

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MXNET 1G USER MANUAL
7 MAINTENANCE
To ensure reliable operation of these devices as well as protecting the safety of any person using or
handling these devices while powered, observe the following instructions:
• Use the provided power supplies. If an alternative power supply is required, check the voltage and
polarity to ensure it has sufficient power to supply the device it is connected to.
• Do not operate these devices outside the specified temperature and humidity range given in the
above specifications.
• Ensure there is adequate ventilation to allow these devices to operate efficiently.
• Repair of the equipment should only be carried out by qualified professionals as these devices
contain sensitive components that may be damaged by any mistreatment.
• Only use these devices in a dry environment. Do not allow any liquids or harmful chemicals to
come into contact with these devices.
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner, or benzene to clean these
devices.
8 DAMAGE REQUIRING SERVICE
The devices should be serviced by qualified personnel if:
• The DC power supply cord or AC adapter has been damaged
• Objects or liquids have breached the interior of the devices
• The devices have been exposed to rain or moisture
• The devices do not operate normally or exhibit a marked change in performance
• The devices have been dropped or the housing is damaged
9 SUPPORT
Should you experience any problems using this product, you may contact AVPro Technical Support. When
calling in, the following information should be provided:
• Product name and model number
• Product serial number
• Details of the issue and any conditions under which the issue is occurring
10 WARRANTY
10.1 The Basics
AVPro Edge warranties its products that are purchased from all authorized AVPro Edge resellers or
direct purchases. Products are guaranteed to be free from manufacturing defects and are of sound
physical and electronic condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the
“red tape” out of a warranty and just make it simple. Our 10 Year No BS Warranty hinges on 3
elements:
• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.