4. Troubleshooting
Code 5816: “ti-icp - key error” (Error)
Situation Solution
New ICP soft w a re version insta lled
but no reboot of projector has
happen.
Reboot projector
Error remains oc curring after
different boot cycles.
Replace ICP board. S ee "Removing a b oard in the ca rd cage", page 213.
Code 5817: “ti-icp - icp board not detected” (Error)
Situation Solution
There is no ICP boar d installed. Install an ICP board.
ICP b oard not correctly inserted. Re-install the ICP board.
Code 5830: “ti-link-decryptor - no communication” (Error)
Situation Solution
Link decryptor is no t c orrectly seated. Reseat the link decryptor.
If problem r emains, replace the link decryptor.
Code 5831: “ti-link-decryptor - system error” (Error)
With the Com mun icator, go to Diagnostics → Actual → Link Decryptor s tatus → Error m essages
The follow in g erro rs can occu r :
Error
Solution
Link de cryptor - User loader integrity
error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - M ain application
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - RNG hardware
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - DRNG hardware
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link de cryptor - RSA algorithm
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - AES algorithm
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - HMA C algorithm
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link de cryptor - SHA algorithm
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link de cryptor - TLS integrity error Replace link dec ryptor. S ee "Replacem ent of the Link Decryptor", page 243.
Link decryptor - FPGA configuration
integrity e rror
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - FP GA c inelink 2
decryption integrity error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - Real time clock error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - FPGA configuration
error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - FPGA tem perature
out of range
Temp erature on the link decryptor is to high. Check for other fan o r temperature error
messages. Check if the front cover of the HDSDI module is closed.
Link decryptor - RNG Hardw are
duplicate ou tput error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link dec ryptor - DRNG Hardware
duplicate ou tput error
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
66 R5905043 DP2K-12C/11CX 19/02/2018
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