Barco DP2K-12C

4. Troubleshooting
Error
Solution
Link decryptor - 1.20V supply out of
range
Replace SMPS. See "Replacem ent of the Switched M ode Power S upply", page 281.
Replace Signal backplane. See "Replacement of the signal bac k plane", page 231.
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - 1.80V supply out of
range
Replace SMPS. See "Replacem ent of the Switched M ode Power S upply", page 281.
Replace Signal backplane. See "Replacement of the signal bac k plane", page 231.
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - 2.50V supply out of
range
Replace SMPS. See "Replacem ent of the Switched M ode Power S upply", page 281.
Replace Signal backplane. See "Replacement of the signal bac k plane", page 231.
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - 3.30V regulator out
of range
Replace SMPS. See "Replacem ent of the Switched M ode Power S upply", page 281.
Replace Signal backplane. See "Replacement of the signal bac k plane", page 231.
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link decryptor - Security tamper The link decryptor has been tamp ered. Rep lace link decryptor. S ee "Replacement of
the Link Decryptor", page 243.
Link decryptor - Top side secu rity
enclosure open
The t op side e nclosure has been tamp ered. Replace link decryptor. See "Replacem ent
of the Link De cryptor", page 243.
Link decryptor - Bottom side security
enclosure open
The bottom side enc losure has be en tampered. Replace link decryptor. See
"Replacement of the Link Decryptor", page 243.
Link decryptor - Software command
Zeroization
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
Link de cryptor - P hysical m arriage
tamper
The IC P and/or link decryptor have been removed and ins erted again. You need to
remarry both. Start the clear security warning procedure. See "Authorization to clear
security warning on t he projector", page 245.
Link decryptor - Logical marriage
tamper
The ICP and link decryptor are not a coup le. This mean s one of both has been replace d.
You need to marry both. Start the clear s ecurity warning procedure. See "Authorization
to clear security warning on the p rojector", page 245.
Link decryptor - Service door tamper The Car d Cage cover has been removed. Clear the security warning. See "Authorization
to clear security warning on the p rojector", page 245.
The co ver plate o f the Light Processor compartment has been removed. Clear the
security warning. S ee "Authorization to clear security w arning on the projector", page
245.
Defect security switches. If all compar tments and devices are installed and security er ror
will not authorize, replac e DCI security s witches.
Malfunction Signal Back plane. If switch replacement is not the solution, then replace
Signal Bac kplane. See "Replacement of the signal back plane", pag e 231.
Link decryptor - Service log error The Sec urity Log E rror indicates that there is no m ore room to write log entr
ies in the link
decryptor log file.
When this error is active, the DCI com pliant Server needs to e xtract the log data (via
ASM/TLS session) from the link decryptor Security Log. Reads of the security log by any
other entity/means will not impact this error. This error will rem ain active until the S erver
reads enough log entries to create room for 512 log entries. This can take s ome time.
Playback will be prohibited (black image) as long as this error is ac tive.
Link decryptor - Security battery low
warning
The battery of the link-decryptor is low. Leave the projector on for som e time to recharge
the battery.
Link decryptor - Security log war ning
The security log warning indicates that there are less than 512 log entry loc ations
available in the link decryptor log before the log is full. T he attached server need s to
read the log whic h w ill clear the log of the projec tor.
When this warning is active, the DCI compliant server needs to extract the log data (via
ASM/TLS s ession) from the link dec ryptor Security Log. This can take some time. R eads
of the security log by any other entity/means will not impact this warning.
Code 5832: “ti-link-decryptor - security tamper event” (Error)
Situation Solution
The link decryptor has been
tampered.
Replace link dec ryptor. S ee "Replacement of the Link D ecryptor", page 243.
R5905043 DP2K-12C/11CX 19/02/2018 67