III
Warranty and maintenance service
The warranty period for the purchased products shall be subject to the sales contract.
The consumables means disposable consumables material needed to be replaced after
using every time or vulnerable material needed to be replaced regularly. The consumables
don’t have warranty service.
The warranty period starts from the "installation date" filled in on the attached
<Equipment Warranty Card>, which is the only proof to calculate the warranty period.
In order to protect your rights, please fill in the warranty card after the installation of the
equipment, and give the second warranty card ("Biolight company retention") to the
installer or mail it back to the after-service department of Biolight.
Please note that the following conditions will not be covered by the warranty:
The customer does not fill in or return the equipment warranty card within 30
days after the installation acceptance;
The equipment series number provided by the customer is not correct (our
company confirms the equipment series number is warranty or not).
Within the warranty period, all products can enjoy free after-sales service; however,
please note that, even within the warranty period, due to the following reasons, the
products need to be repaired, the company will carry out maintenance service, you need to
pay maintenance fees and accessories fees:
Man-made damage;
Improper use;
The voltage of the power network exceeds the product’s specified range;
Irresistible natural disasters;
Replace or use parts, accessories, consumables that are not approved by
Biolight or maintained by non-authorized personnel of Biolight;
Other faults not caused by the product itself.
After the expiration of the warranty, Biolight can continue to provide charged
maintenance services. If you do not pay or delay in paying the maintenance fee, Biolight
will suspend the maintenance service until you pay for it.
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