Replacement of Parts
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12 Replacement of Parts
Any retrofitting, repairs or dismantling of the device must only be carried out by Bruker
Service or personnel authorized by Bruker.
12.1 Returning the Unit for Repair
If the Bruker Hotline diagnoses an instrument failure that requires a part to be returned for
repair, please follow the procedure listed here:
1. Contact your local Bruker office to start the repair process (see Contact). Repair is always
handled by your local Bruker office. Their reply will contain all necessary information for
the subsequent repair process steps.
2. They will provide you with details on the shipping address, and also in most cases a
“Return Merchandise Authorization” number (RMA number) that allows references to the
repair case. Always refer to this RMA number in case of questions.
3. Send the defective part to the local Bruker office and include the following documents:
– RMA sheet (if RMA number was assigned).
– Signed Equipment Clearance Form. The Equipment Clearance Form will be sent to
you as part of step 1 (see above) with information about the returned part (part
number, serial number, your contact details) already filled in.
4. Attach the relevant papers to the outside of the packaging, for instance in a transparent
polybag.
The unit should be returned using the original container and packing assembly. If this
packaging is no longer available, contact your local Bruker office for further instructions.
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