Panoramic and 3D Modality User guide for CS 8100 3D Family (SM842) Ed07 89
9 Troubleshooting
Quick Troubleshooting
Occasionally, malfunctions can occur during use in the event of an incorrect action. An error
message is displayed on the popup on the Acquisition interface System Status Screen.
The following table lists the information messages, their description and the action to take:
Table 3 Error Code Message
Table 4 Quick Troubleshooting
Error Code Error Message Description Action
Err_S_GEN_36865 Handswitch was released
before the end of exposure.
The user has released
the exposure button
prematurely.
Relaunch the acquisition and
hold the exposure button until
the end of the acquisition cycle.
Message Description Action
X-ray tube cooling Cooling in progress. Wait until the Generator Cooling Indicator on
the Acquisition interface reaches zero.
Thermal security Cooling in progress. Wait until the Generator Cooling Indicator on
the Acquisition interface reaches zero.
Release handswitch The acquisition has ended.
Release the exposure button of the X-ray
remote control.
Start the acquisition The acquisition has been
launched.
Keep pressing and holding the exposure button.
Upgrade of the firmware The system is being upgraded. Wait for completion of the upgrade.
Important: If an Error Code message is displayed, the malfunction
persists or more serious conditions occur, contact a qualified
technician. When you call the qualified technician have the following
information ready:
• Model Serial Number
• Error Code Message
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