Case 6401 - DSL Service Provider Tests

Case Communications 6401 Rugged ADSL Router Manual – Rev 1.5
SECTION 6 - DIAGNOSTICS Page 6.2
Test the connection to your DSL Service provider
Test ADSL Synchronisation
Pass
Indicates that your 6401 Rugged ADSL Router has detected a DSL Signal from your DSL
provider
Fail
Indicates that your 6401 Rugged ADSL Router has not detected a DSL Signal from your
DSL provider
Troubleshooting
Note. This test will fail if the Test ADSL Synchronisation also fails, therefore test the ADSL
Synchronisation first.
1. Make Sure your phone line is connected to the 6401 Router
2. After turning on your 6401 Router, wait for at least 1 minute to establish a connection. Run
the diagnostic tests again, by selecting ‘rerun Diagnostic test.
3. Make sure there is no DSL Micro filter on the phone cord connecting the 6401 Router to your
phone socket
4. Make sure your using the correct phone cord with four copper wires visible in the plug.
5. If your DSL has been functioning properly for a long period of time and you suddenly
experience problems, there may be a problem with the DSL network. It maybe necessary to
wait for 30 minutes to a couple of hours and to then call your ISP.
6. Turn off the power to the 6401 Router, wait 10 seconds then turn it back on. Wait at least one
minute and retry.
Test OAM F5 segment Ping and OAM F5 End to End Ping
Pass
Indicates that your 6401 Rugged ADSL Router can communicate with your DSL
providers network
Fail
Indicates that your 6401 Rugged ADSL Router is unable communicate with your DSL
providers network. This test may have an effect on your Internet Connectivity. Sometimes
DSL providers may intentionally block this traffic. Therefore if the test fails but your still
able to access the Internet, there is no need to troubleshoot this issue further
Disabled
Indicates no connection or not configured
Troubleshooting
Note. This test will fail if the Test ADSL Synchronisation also fails, therefore test the ADSL
Synchronisation first.
1. Turn off the 6401 rugged ADSL Router, wait 10 seconds and power back on.
2. With the modem on, press the reset button (on the rear of the unit) and wait for 5 seconds.
This resets the 6401 Rugged ADSL Router to its default settings. Wait for the 6401 to
completely start, then close and restart your web browser. Reconfigure the unit.
3. If this is the first time the router has been used, you may need to reconfigure your VPI / VCI
settings