Cisco 7975G - Page 202

Possible explanation and actionDescriptionMessage
Phone has CTL or ITL file installed and it
failed to update new ITL file.
Possible reasons for failure:
•
Network failure
•
TFTP server was down
•
Trust Verification Service (TVS)
server was down
Possible solutions:
•
Check the network connectivity.
•
Check whether the TFTP server is
active and functioning normally.
•
Check whether the Trust Verification
Service (TVS) server is active and
functioning normally.
•
Manually delete CTL and ITL files if
all the above solutions fail.
Updating ITL file failed.ITL update failed
Check that:
•
A good version of the configuration
file exists on the applicable server.
•
The phone load being downloaded has
not been altered or renamed.
•
Phone load type is compatible; for
example, you cannot place a DEV load
configuration file on a REL-signed
phone.
The phone could not load a
configuration file.
Load Auth Failed
Check the load ID assigned to the phone
(from Cisco Unified Communications
Manager, choose Device > Phone). Verify
that the load ID is entered correctly.
Load ID of the software file is of the
wrong type.
Load ID incorrect
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
182
Model Information, Status, and Statistics
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