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Cisco 7975G Software Guide

Cisco 7975G
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DNS or Other Connectivity Errors
Problem
The phone reset continues and you suspect DNS or other connectivity issues.
Solution
If the phone continues to reset, eliminate DNS or other connectivity errors with Determine DNS or Connectivity
Issues, on page 231.
Power Connection Problems
Problem
The phone does not appear to be powered up.
Solution
In most cases, a phone restarts if it powers up by using external power but loses that connection and switches
to PoE. Similarly, a phone may restart if it powers up by using PoE and then connects to an external power
supply.
Cisco Unified IP Phone Security Problems
The following sections provide troubleshooting information for the security features on the Cisco Unified IP
Phone. For information about the solutions for any of these issues, and for additional troubleshooting
information about security, see Cisco Unified Communications Manager Security Guide.
CTL File Problems
The following sections assist in troubleshooting CTL file problems.
Authentication Error, Phone Cannot Authenticate CTL File
Problem
A device authentication error occurs.
Cause
CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate.
Solution
Install a correct certificate.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
222
Troubleshooting and Maintenance
Cisco Unified IP Phone Security Problems

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Cisco 7975G Specifications

General IconGeneral
Handset typeWired handset
Product typeIP Phone
Product colorGrey, Silver
SpeakerphoneYes
Voice codecsG.711Mu, G.711a, G.722, G.729A, iLBC
Number of melodies24
Aspect ratio4:3
Display diagonal5.6 \
Display resolution320 x 240 pixels
Lines quantity8 lines
Phonebook capacity- entries
Number of VoIP accounts-
Front cameraNo
Security algorithms128-bit AES
Networking standardsIEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates10, 100, 1000 Mbit/s
Ethernet LAN interface typeGigabit Ethernet
Supported network protocolsDHCP, TFTP
Volume controlDigital
Headphone outputs1
Ethernet LAN (RJ-45) ports2
Number of handles included1 pc(s)
AC adapter output voltage48 V
Storage temperature (T-T)-10 - 60 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)10 - 95 %
CertificationFCC
Weight and Dimensions IconWeight and Dimensions
Depth152.4 mm
Width266.7 mm
Height203.2 mm
Weight1600 g

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