Cisco 7975G - X Authentication Problems

Solution
Configure TFTP entries with certificates in the CTL file.
802.1X Authentication Problems
802.1X authentication problems can be broken into the categories described in the following table.
Table 53: Identifying 802.1X Authentication Problems
SeeIf all the following conditions apply,
802.1X Enabled on Phone but Phone Does Not
Authenticate, on page 225
•
Phone cannot obtain a DHCP-assigned IP
address.
•
Phone does not register with Cisco Unified
Communications Manager.
• Phone status displays as “Configuring IP”
or “Registering.”
•
802.1X Authentication Status displays as
“Held” (see 802.1X Authentication and
Status Menus, on page 116 for more
details).
•
Status menu displays 802.1X status as
“Failed” (see Status Menu, on page 177 for
more details).
802.1X Not Enabled, on page 225
•
Phone cannot obtain a DHCP-assigned IP
address
•
Phone does not register with Cisco Unified
Communications Manager
• Phone status display as “Configuring IP”
or “Registering”
•
802.1X Authentication Status displays as
“Disabled”
•
Status menu displays DHCP status as
timing out
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
224
Troubleshooting and Maintenance
Cisco Unified IP Phone Security Problems