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Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
270
Basic Phone Administration Steps
Perform Final End User Setup
289
291
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Cisco Product Security Overview
17
Related Documentation
17
Cisco Unified Ip Phone 7900 Series Documentation
17
Cisco Unified Communications Manager Documentation
17
Cisco Business Edition 5000 Documentation
17
CHAPTER 1 Cisco Unified IP Phone
21
Phone Overview
21
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Components
22
Cisco Unified IP Phone 7975G Buttons and Hardware
22
Cisco Unified IP Phone 7970G and 7971G-GE Buttons and Hardware
22
Cisco Unified IP Phone 7965G Buttons and Hardware
23
Cisco Unified IP Phone 7945G Buttons and Hardware
23
Buttons and Hardware Identification
24
Network Protocols
26
Chapter
27
Chapter
28
Ipv6 Support on Cisco Unified IP Phones
31
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Supported Features
31
Feature Overview
31
Telephony Feature Administration
32
Cisco Unified IP Phone Network Parameters
32
Information for End Users
33
Cisco Unified IP Phone Security Features
33
Supported Security Features
35
Security Profiles
37
Authenticated, Encrypted, and Protected Phone Calls
38
Secure Conference Call Identification
38
Call Security Interactions and Restrictions
39
Protected Call Identification
39
802.1X Authentication
41
Overview
41
Best-Practice Requirements and Recommendations
42
Required Network Components
42
Security Restrictions
43
Phone Power Consumption
43
Cisco Unified IP Phone Deployment
43
Cisco Unified IP Phone Setup in Cisco Unified Communications Manager
43
Unified Communications Manager Administration
44
Cisco Unified IP Phone Installation
46
Install Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
46
CHAPTER 2 Cisco Unified IP Phones and Telephony Networks
49
Phone and Telephony Network Overview
49
Cisco Unified IP Communications Product Interactions
49
Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions
50
Cisco Unified IP Phone and VLAN Interaction
50
Cisco Unified IP Phone Power
51
Power Guidelines
51
Phone Power Consumption and Display Brightness
52
Power Outage
54
Additional Information about Power
54
Phone Configuration Files
54
Phone Startup Process
56
Cisco Unified Communications Manager Phone Addition Methods
57
Autoregistration Phone Addition
58
Autoregistration and TAPS Phone Addition
59
Cisco Unified Communications Manager Administration Phone Addition
59
Add Phones with BAT
60
Cisco Unified IP Phones and Different Protocols
60
Convert New Phone from SCCP to SIP
60
In-Use Phone Protocol to Protocol Conversion
61
Deploy Phone in SCCP and SIP Environment
61
Cisco Unified IP Phone MAC Address Determination
61
CHAPTER 3 Cisco Unified IP Phones Installation
63
Phone Installation Overview
63
Before You Begin
63
Network Requirements
64
Cisco Unified Communications Manager Setup
64
Cisco Unified IP Phone Components
64
Network and Access Ports
65
Handset
65
Speakerphone
65
Disable Speakerphone
66
Headset
66
Audio Quality
66
Disable Headset
67
Headset Connection
67
Wireless Headset
67
Enable Headset Hookswitch Control
68
External Device Use
68
Install Cisco Unified IP Phone
68
Cisco Unified IP Phone Cable Installation
69
Cisco Unified IP Phone Expansion Module
70
Set up Cisco Unified IP Phone Expansion Module
71
Feature Key Capacity Increase for Cisco Unified IP Phones
72
Set up Additional Buttons
73
Footstand Adjustment
73
Phone Cable Lock
73
Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock
74
Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock
75
Mount Phone on Wall
75
Phone Startup Process
77
Network Settings
78
Cisco Unified IP Phone Security
78
Install Locally Significant Certificate
78
CHAPTER 4 Cisco Unified IP Phone Settings
81
Phone Settings Overview
81
Cisco Unified IP Phone Menus
81
Display Settings Menu
82
Unlock and Lock Options
83
Value Input Guidelines
83
Phone Setup Options
84
Network Configuration Menu
86
Set Ipv4 Configuration Fields
95
Set Ipv6 Configuration Fields
96
Set Domain Name Field
96
Set Admin VLAN ID Field
97
Set SW Port Configuration Field
97
Set PC Port Configuration Field
97
Set PC VLAN Field
98
Set DHCP Field
98
Set IP Address Field
98
Set Subnet Mask Field
99
Set Default Router Fields
99
Set DNS Server Fields
99
Set DHCP Address Released Field
100
Set Alternate TFTP Field
100
Set TFTP Server 1 Field
100
Set TFTP Server 2 Field
101
Set Dhcpv6 Field
101
Set Ipv6 Address Field
101
Set Ipv6 Prefix Length Field
102
Set Ipv6 Default Router 1 Field
102
Set Ipv6 DNS Server 1 and Ipv6 DNS Server 2 Fields
102
Set Dhcpv6 Address Released Field
103
Set Ipv6 Alternate TFTP Field
103
Set Ipv6 TFTP Server 1 Field
103
Set Ipv6 TFTP Server 2 Field
104
Dhcpv6 and Autoconfiguration
104
Device Configuration Menu
105
Unified CM Configuration Menu
105
SIP Configuration Menu for SIP Phones
107
SIP General Configuration Menu
107
Line Settings Menu for SIP Phones
108
Call Preferences Menu for SIP Phones
109
HTTP Configuration Menu
110
Locale Configuration Menu
112
NTP Configuration Menu for SIP Phones
113
UI Configuration Menu
113
Media Configuration Menu
116
Power Save Configuration Menu
119
Ethernet Configuration Menu
120
Security Configuration Menu
121
Qos Configuration Menu
122
Network Configuration Menu
123
Security Configuration Menu
129
CTL File Submenu
131
Unlock CTL and ITL Files
133
ITL File Submenu
133
Trust List Menu
135
X Authentication and Status Menus
136
Set Device Authentication Field
138
Set EAP-MD5 Shared Secret Field
138
VPN Configuration Menu
139
Connect to VPN
139
VPN Configuration Fields
140
CHAPTER 5 Features, Templates, Services, and Users
143
Features, Templates, Services, and Users Overview
143
Telephony Features Available for Cisco Unified IP Phone
144
Product-Specific Parameters
168
Corporate and Personal Directories
169
Corporate Directory Setup
169
Personal Directory Setup
169
Phone Button Templates
170
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Phone Button Templates
170
Cisco Unified IP Phone 7965G Phone Button Templates
171
Cisco Unified IP Phone 7945G Phone Button Templates
171
Phone Button Template for Personal Address Book or Fast Dials
171
Set up PAB or Fast Dial in IP Phone Services
171
Change Phone Button Template for PAB or Fast Dial
172
Softkey Templates
173
Services Setup
173
Enable Device Invoked Recording
174
Cisco Unified Communications Manager User Addition
174
User Options Web Page Management
175
User Access to User Options Web
175
Add User to End User Group
175
Associate Phones with Users
176
User Options Web Pages Options
176
Set up User Options Web Page Options
177
Energywise Setup on Cisco Unified IP Phone
177
UCR 2008 Setup
180
Set up UCR 2008 in Phone Configuration Window
181
Set up UCR 2008 in Common Phone Profile Configuration Window
182
Set up UCR 2008 in Enterprise Phone Configuration Window
182
CHAPTER 6 Cisco Unified IP Phone Customization
185
Configuration File Customization and Modification
185
Custom Phone Ring Creation
186
Ringlist.xml File Format Requirements
186
PCM File Requirements for Custom Ring Types
187
Set up Custom Phone Ring
187
Custom Background Images
188
List.xml File Format Requirements
188
PNG File Requirements for Custom Background Images
189
Set up Custom Background Image
189
Wideband Codec Setup
190
Idle Display Setup
191
Cisco Unified IP Phone Backlight
192
CHAPTER 7 Model Information, Status, and Statistics
195
Model Information, Status, and Statistics Overview
195
Display Model Information Screen
196
Model Information Settings
196
Status Menu
197
Display Status Menu
197
Display Status Messages Screen
197
Status Messages Screen
197
Status Messages
198
Network Statistics Screen
206
Display Network Statistics Screen
206
Network Statistics Items
206
Firmware Version Screen
209
Display Firmware Version Screen
209
Firmware Version Items
210
Expansion Modules Screen
210
Display Expansion Modules Screen
210
Expansion Module Items
211
Call Statistics Screen
211
Call Statistics Items
212
Display Call Statistics Screen
212
Test Tone
214
Enable Tone Generator
214
Create Test Tone
215
CHAPTER 8 Remote Monitoring
217
Remote Monitoring Overview
217
Access Web Page for Phone
218
Cisco Unified IP Phone Web Page Information
218
Control Web Page Access
219
Cisco Unified IP Phone and HTTP or HTTPS Protocols
220
Device Information Area
220
Network Configuration Area
221
Network Statistics Area
226
Ethernet Information Area
226
Access and Network Areas
227
Device Logs Area
229
Streaming Statistics
229
CHAPTER 9 Troubleshooting and Maintenance
235
Troubleshooting and Maintenance Overview
235
Startup Problems
235
Cisco Unified IP Phone Does Not Go through Normal Startup Process
235
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
236
DNS Settings
237
IP Addressing and Routing
237
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
237
Phone Displays Error Messages
237
TFTP Server Settings
237
Cisco Callmanager and TFTP Services Are Not Running
238
Cisco Unified Communications Manager Phone Registration
238
Cisco Unified Communications Manager Settings on Phone
238
Configuration File Corruption
238
Cisco Unified IP Phone Cannot Obtain IP Address
239
Cisco Unified IP Phone Displays Security Error Message
239
Cisco Unified IP Phone Resets Unexpectedly
240
DHCP Setting Errors
240
Intermittent Network Outages
240
Physical Connection Problems
240
Phones Have Not Been Intentionally Reset
241
Static IP Address Setting Errors
241
Voice VLAN Setup Errors
241
DNS or Other Connectivity Errors
242
Power Connection Problems
242
Cisco Unified IP Phone Security Problems
242
Authentication Error, Phone Cannot Authenticate CTL File
242
CTL File Problems
242
ITL File Authenticates but Other Configuration Files Do Not Authenticate
243
Phone Cannot Authenticate CTL File
243
Phone Does Not Register
243
Signed Configuration Files Are Not Requested
243
X Authentication Problems
244
X Enabled on Phone but Phone Does Not Authenticate
245
X Not Enabled
245
Factory Reset of Phone Has Deleted 802.1X Shared Secret
246
Audio and Video Problems
246
No Speech Path
246
Phone Display Is Wavy
246
General Telephone Call Problems
247
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
247
Troubleshooting Procedures
247
VPN-Connected Phone Does Not Log Calls
247
Check DHCP Settings
248
Check TFTP Settings
248
Set up Remote Phone
248
Create New Phone Configuration File
249
Verify DNS Settings
249
Start Service
250
Determine DNS or Connectivity Issues
251
General Troubleshooting Information
251
General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module
254
Cisco Unified IP Phone Reset or Restore
254
Basic Reset
255
Factory Reset
255
Additional Troubleshooting Information
256
Maintenance
256
Quality Report Tool
257
Voice Quality Monitoring
257
Voice Quality Metric Interpretation
258
Voice Quality Troubleshooting Tips
258
Cisco Unified IP Phone Cleaning
259
Appendix A
261
Internal Support Web Site Overview
261
Cisco Unified IP Phone User Support
261
User Options Web Pages Access
262
Online Help on Phone
262
Cisco Unified IP Phone Manuals
262
Cisco Unified IP Phone 7900 Series Elearning Tutorials for SCCP Phones
263
Phone Features User Subscription and Setup
263
User Voice Messaging System Access
264
User Personal Directory Entries Setup
264
Obtain Cisco Unified IP Phone Address Book Synchronizer
264
Cisco Unified IP Phone Address Book Synchronizer Deployment
265
Install Synchronizer
265
Set up Synchronizer
265
Internal Support Web Site
261
Feature Support by Protocol for Cisco Unified IP Phones
267
APPENDIX B International User Support
277
Appendix C
277
International User Support Overview
277
Language Overlays for Phone Buttons
277
Unified Communications Manager Endpoints Locale Installer
277
International Call Logging Support
278
Appendix D
279
Physical and Operating Environment Specifications
279
Cable Specifications
280
Network and Access Port Pinouts
281
Network Port Connector
281
Computer Port Connector
281
Technical Specifications
279
Appendix E
283
Phone Administration Overview
283
Example User Information
283
Add User Directly to Cisco Unified Communications Manager
284
Add User from External LDAP Directory
284
Cisco Unified Communications Manager User Addition
284
Identify Phone
285
Phone Setup
285
Set up Phone Fields
285
Perform Final End User Setup
288
Basic Phone Administration Steps
283
Other manuals for Cisco 7975G
Quick Guide
14 pages
Administration Guide
217 pages
Troubleshooting And Maintenance
24 pages
Installation Manual
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Admin Guide
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Installation Guide
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Customizing
10 pages
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Cisco 7962
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Cisco 7945
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Cisco 7965
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Cisco 7962G
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