CleaverBrooks ProtoNode User Manual (English)

Questions and Answers:

J
Julie AndersonAug 3, 2025
How to fix lost or incorrect IP address on CleaverBrooks Gateway?
- M
  Mary MorganAug 3, 2025
  To resolve a lost or incorrect IP address on your CleaverBrooks Gateway: first, ensure that FieldServer Toolbox is loaded on your PC, downloading it from the Sierra Monitor Resource Center if needed. Then, open the FS Toolbox Utility and click 'Discover Now'. If you need to correct the IP address, click the settings icon for your gateway, select 'Network Settings', change the IP address, and save by clicking 'Update IP Settings'.
D
Donald MooreAug 9, 2025
What to do if there are no COMS on Modbus RTU side of CleaverBrooks ProtoNode Gateway?
- C
  Cheryl MartinezAug 10, 2025
  If there are no COMS on the Modbus RTU side of your CleaverBrooks Gateway, begin by checking the LEDs on the ProtoNode. Then, verify the baud rate, parity, data bits, and stop bits settings. Ensure the Modbus device address is correct. Check the wiring and confirm that the Modbus device is on the same subnet as the ProtoNode. Lastly, verify that the Modbus device was discovered in the Web Configurator.
B
Brady GonzalezAug 16, 2025
How to troubleshoot Field COM problems with CleaverBrooks ProtoNode Gateway?
- S
  shawn33Aug 16, 2025
  To troubleshoot Field COM problems with your CleaverBrooks Gateway, start by observing the Ethernet LEDs on the ProtoNode. Next, check the dipswitch settings, ensuring the correct baud rate and device instance are set. Verify the IP Address setting and check the wiring.
C
Carolyn PowellAug 21, 2025
What to do if I lost password for ProtoNode of CleaverBrooks Gateway?
- J
  jessicasimpsonAug 21, 2025
  If you've lost the password for your CleaverBrooks Gateway ProtoNode, click 'cancel' on the password authentication popup window. Then, email the password recovery token to a customer service representative to receive a temporary password from the support team.
H
Howard BowmanAug 28, 2025
What to do if system error occurs on ProtoNode of CleaverBrooks Gateway?
- J
  jill99Aug 28, 2025
  Immediately report the related “system error” shown in the error screen of the GUI interface to Sierra Monitor Corporation for evaluation.

CleaverBrooks ProtoNode Specifications

General

Model	ProtoNode
Category	Gateway
Enclosure Rating	IP20
Manufacturer	Cleaver-Brooks
Communication Protocol	Modbus TCP/IP
Protocols Supported	BACnet IP, Modbus TCP
Power Supply	24 VDC
Operating Temperature	-40°C to 70°C
Communication Ports	Ethernet

Summary

Technical Support

Support Contact Information

Cleaver-Brooks contact details for product support.

Quick Start Reference

Before Beginning Setup

Required items and prerequisites for ProtoNode setup.

Certifications

BACnet Testing Laboratory

Details on the BTL Mark and BACnet compliance testing.

LonMark Certification

Information on LonMark International and its certification standards.

ProtoNode Gateway Introduction

Gateway Overview and Capabilities

High-performance gateway for building automation protocols.

Device Configuration Methods

Auto-Discovery vs. Web Configurator

Explains Auto-Discovery and Web Configurator methods.

ProtoNode Setup Procedures

Identification and Capacity Information

Recording ProtoNode part numbers and device capacity limits.

Device Communication Configuration

COM, Node-ID, and IP Address Settings

Settings for COM, Node-ID, and IP addresses for device communication.

Field Protocol Selection

Enabling Auto-Discovery Mode

Using S3 DIP switch for Auto-Discovery and saving configuration.

BMS Network Settings

MAC Address, Device Instance, Baud Rate

Configuring BMS network settings like MAC address and baud rate.

Interfacing ProtoNode to Devices

ProtoNode Connection Ports

Diagrams showing RER and LER connection ports.

RS-485 Device Connections and Configuration

Connecting RS-485 devices, biasing, and termination settings.

BACnet/Metasys N2 Wiring (RER)

Wiring the RER unit to the RS-485 network for BACnet/Metasys.

LonWorks Wiring (LER)

Connecting LonWorks devices to the LER unit's terminal.

ProtoNode Power-Up and Auto-Discovery

Saving Configuration After Auto-Discovery

Steps to save configuration after Auto-Discovery.

Power Requirements and Connections

Power requirements and connection details for powering the ProtoNode.

Web Configurator Setup

Connecting PC to ProtoNode via Ethernet

Steps to connect a PC to the ProtoNode using an Ethernet cable.

Accessing the Web Configurator

Logging into the ProtoNode Web Interface

Accessing the ProtoNode's Web Configurator via a web browser.

Configuring Device Profiles

Selecting and Assigning Device Profiles

Adding and configuring device profiles in the Web Configurator.

Field Network IP Configuration

BACnet/IP and Modbus TCP/IP Settings

Configuring IP addresses for field networks using BACnet/IP or Modbus TCP/IP.

BACnet Device Instance Configuration

Setting Node Offset for Device Instances

Adjusting Node Offset for specific BACnet Device Instances.

Reinstalling ProtoNode: Clearing Profiles

Clearing Configuration Profiles

Procedure for clearing ProtoNode profiles and restarting.

LonWorks Network Commissioning

Downloading XIF File for Commissioning

Procedure for downloading the XIF file required for commissioning.

SMC Cloud User Setup

Enterprise Administrator Account Setup

Preparing an account for the Enterprise Customer Administrator.

ProtoNode Registration Process

Registering the ProtoNode onto the SMC Cloud server.

SMC Cloud Login

Accessing the SMC Cloud platform after registration.

Appendix A: Troubleshooting

Resolving Lost or Incorrect IP Address

Steps to resolve issues with lost or incorrect IP addresses.

Viewing Diagnostic Information

Accessing and interpreting diagnostic information from the ProtoNode.

Checking Wiring and Settings

Troubleshooting COM and Field communication problems.

ProtoNode LED Diagnostics

Understanding LED indicators for ProtoNode communication status.

Taking a Diagnostic Capture

Procedure for capturing diagnostic data for support.

ProtoNode Mounting Options

Options for mounting the ProtoNode, including wall and DIN rail.

Updating ProtoNode Firmware

Instructions for loading new firmware versions onto the ProtoNode.

BACnet Network Number Configuration

Assigning unique Network Numbers for multiple ProtoNodes on the same subnet.

Securing ProtoNode with Passwords

Enabling password protection for Admin and User accounts.

Appendix B: Data Point Mappings

Falcon Hydronic Mappings

Modbus RTU mappings for Falcon Hydronic devices.

Falcon Steam Mappings

Modbus RTU mappings for Falcon Steam devices.

CB780 Mappings

Modbus RTU mappings for CB780 devices.

CB120 Mappings

Modbus RTU mappings for CB120 devices.

HSC Modbus RTU Mappings

Modbus RTU mappings for HSC devices.

LCS Modbus RTU Mappings

Modbus RTU mappings for LCS devices.

PCS Modbus RTU Mappings

Modbus RTU mappings for PCS devices.

Hawk 1000 Mappings

Modbus RTU mappings for Hawk 1000 devices.

Hawk 2000 Mappings

Modbus RTU mappings for Hawk 2000 devices.

Hawk 4000 V2 Mappings

Modbus RTU mappings for Hawk 4000 V2 devices.

ADAC 1000 EtherNet/IP Mappings

Ethernet/IP mappings for ADAC 1000 devices.

Hawk ICS Mappings

Modbus RTU mappings for Hawk ICS devices.

Shark 100 Mappings

Modbus RTU mappings for Shark 100 devices.

Shark 200 Mappings

Modbus RTU mappings for Shark 200 devices.

UDC 2500 Mappings

Modbus RTU mappings for UDC 2500 devices.

Pump Interface Module Mappings

Modbus RTU mappings for Pump Interface Modules.

Boiler Interface Module Mappings

Modbus RTU mappings for Boiler Interface Modules.

FARC CB 780/783 Mappings

Modbus RTU mappings for FARC CB 780/783 devices.

Hawk 4500 Mappings

Ethernet/IP mappings for Hawk 4500 devices.

Appendix C: DIP Switch Settings

“A” Bank DIP Switch Settings

Configuration settings for the 'A' bank DIP switches.

Appendix D: Interfacing to Boiler Networks

Boiler Network Wiring Connections

Wiring diagrams for connecting ProtoNode RER/LER to boiler networks.

ClearFire Boiler Modbus Network

Diagram of ProtoNode in a ClearFire Lead Lag system.

Appendix E: Specifications and UL Compliance

ProtoNode Specifications

Electrical, power, physical, and environmental specifications.

UL Compliance Requirements

UL compliance instructions and requirements for safe operation.

Appendix F: Limited 2 Year Warranty

Warranty Terms and Conditions

Terms and conditions of the 2-year limited warranty for the product.

CleaverBrooks ProtoNode User Manual

Table of Contents