D-6 Compaq Server Console Switch User Guide
Compaq Confidential – Need to Know Required
Writer:
John Turner
Project:
Compaq Server Console Switch User Guide
Comments:
Part Number:
141555-002
File Name:
j-appd Troubleshooting Tips.doc
Last Saved On:
8/22/00 10:43 AM
Table D-4
Mouse Troubleshooting
Symptom Probable Cause Recommended Solution
Mouse error on boot, all
computers
Loose mouse cable connection Tighten loose mouse cable
connections.
Check for cross-connections
Incompatible or defective mouse Replace mouse with PS/2 or
mouse-port compatible mouse.
Mouse error on boot, one
computer
Loose mouse cable connection Tighten loose mouse cable
connections.
Defective mouse cable Replace mouse cable.
Using serial port on computer Install PS/2-to-serial protocol
converter.
Mouse displays erratic behavior Computer left mouse in
indeterminate state
Reset mouse through OSD or
reset switch.
Mouse pointer frozen on display Mouse not initialized Reset mouse through OSD or
reset switch.
Table D-5
Switch Troubleshooting
Symptom Probable Cause Recommended Solution
Unit switches from one system to
the next at will
Scan mode initiated Halt scanning by pressing any key
or moving mouse.
Keyboard or mouse input appears
on more than one computer
Broadcast mode initiated Use OSD to exit broadcast mode.
Broadcasting grayed out in OSD
menus
In use by another user console Request other user console to
deactivate Broadcasting in their
OSD Menus.
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