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Troubleshooting Tips D-7
Compaq Confidential – Need to Know Required
Writer:
John Turner
Project:
Compaq Server Console Switch User Guide
Comments:
Part Number:
141555-002
File Name:
j-appd Troubleshooting Tips.doc
Last Saved On:
8/22/00 10:43 AM
Table D-6
Firmware Update Troubleshooting
Symptom Probable Cause Recommended Solution
Firmware does not download Cable problems Tighten loose cable connections.
Replace serial cable.
Check that the serial cable is
connected to the com port on the
PC computer and to the serial port
on the switch.
File Not Found
or
Can’t Open
messages received after typing
the filename
Incorrect filename or path Verify that the filename was typed
correctly.
Verify that the path to the file is
correct.
Check that file extension is correct
(.bin)
Invalid Port Number
message
received after typing number
Incorrect com port Check that the com port number
is a numeric entry not greater
than 4.
Download timed out when
updating firmware
Cannot access port Verify that the correct port was
selected.
If another program is using the
same port, quit the program.
If a serial cable is not installed or
is defective, install a new cable.

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