Troubleshooting
3-16
Fault Messages (continued)
Displayed Message Description Possible Solution(s)
POSITION FAULT
Calibration was
incomplete; power
was removed or a
reset occurred during
a fault; or, an update
was made to the
Application Version.
Press FEED. If the fault does not
clear, calibrate the printer; see
Section 2.2.2.
PRINT ENGINE FAULT
A print logic problem
has been detected.
Cycle power OFF and ON. If the
fault does not clear, replace the
Main Logic PCB; see Section 4.4.
RAM FAULT
A memory error has
been detected.
Cycle power OFF and ON. If the
fault does not clear, replace the
Main Logic PCB; see Section 4.4.
REFLECTIVE MODE
CANNOT CALIBRATE
Consistently low sensor
readings have occurred.
Press any key to continue then try
the following:
1) Retry calibration, ensuring that
the media was inserted in the
sensor during the appropriate
step.
2) Ensure that the reflective mark is
made of carbon-based ink.
3) Clean the sensor (see Section
2.1.2) then retry calibration.
4) Try Advanced Entry Calibration;
see Section 2.2.2.3.
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