Datamax M-Class Mark II Maintenance Manual

Troubleshooting
3-17
Fault Messages (continued)
Displayed Message Description Possible Solution(s)
REFLECTIVE MODE
FAULTY SENSOR
Consistently high
sensor readings have
occurred.
Press any key to continue then try
the following:
1) Retry calibration, ensuring the
reflective mark was inserted
facedown in the sensor during
the appropriate calibration step.
2) Ensure that the reflective mark is
made of carbon-based ink.
3) Clean the sensor (see Section
2.1.2) then retry calibration.
4) The sensor may be defective; see
Section 4.6.
5) The Main Logic PCB may be
defective; see Section 4.4.
RIBBON FAULT
The thermal transfer
MEDIA TYPE is
selected, but Ribbon
Supply Hub movement
has not been detected.
Press any key to continue then try
the following:
1) Ensure that ribbon is correctly
loaded and that the printhead is
latched.
2) Check the ribbon hubs for
obstructions that could inhibit
movement.
3) Ensure that the ribbon core fits
snugly on the ribbon hub.
4) Ensure the media and ribbon
combination is correct.
5) The timing disk may be
defective; see Section 4.9.
6) Possible dirty ribbon sensor or
defective Main Logic PCB; see
Section 4.4.
STROBE TIMING FAULT
A printhead clocking
problem has been
detected.
Cycle power OFF and ON. If the
fault does not clear, replace the
Main Logic PCB; see Section 4.4.

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)