Troubleshooting
3-17
Fault Messages (continued)
Displayed Message Description Possible Solution(s)
REFLECTIVE MODE
FAULTY SENSOR
Consistently high
sensor readings have
occurred.
Press any key to continue then try
the following:
1) Retry calibration, ensuring the
reflective mark was inserted
facedown in the sensor during
the appropriate calibration step.
2) Ensure that the reflective mark is
made of carbon-based ink.
3) Clean the sensor (see Section
2.1.2) then retry calibration.
4) The sensor may be defective; see
Section 4.6.
5) The Main Logic PCB may be
defective; see Section 4.4.
RIBBON FAULT
The thermal transfer
MEDIA TYPE is
selected, but Ribbon
Supply Hub movement
has not been detected.
Press any key to continue then try
the following:
1) Ensure that ribbon is correctly
loaded and that the printhead is
latched.
2) Check the ribbon hubs for
obstructions that could inhibit
movement.
3) Ensure that the ribbon core fits
snugly on the ribbon hub.
4) Ensure the media and ribbon
combination is correct.
5) The timing disk may be
defective; see Section 4.9.
6) Possible dirty ribbon sensor or
defective Main Logic PCB; see
Section 4.4.
STROBE TIMING FAULT
A printhead clocking
problem has been
detected.
Cycle power OFF and ON. If the
fault does not clear, replace the
Main Logic PCB; see Section 4.4.
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