Distech Controls ECLYPSE APEX User Manual

170 ECLYPSE APEX
CHAPTER 19
Single Sign On (SSO) Troubleshooting
You can use this Troubleshooting Guide to help detect and correct issues with the SSO functionality.
Even though the following table provides a work around to the issues, in general, we highly recom-
mend that you always find the solution to any problem you may encounter.
Symptom Possible Cause Work Arounds Solution
Recovery password is
requested in the Web
browser.
SSO Server is down or a
networking or connection
issue has occured.
Enter your recovery password.
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
When launching EC-
gfx Program from your
desktop and after
entering your login
credentials, connection
fails.
SSO Server is down or a
networking or connection
issue has occurred.
Login using the SSO recovery
username
ssorecovery
and then
enter your recovery password.
This username can only be used in
recovery mode.
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
In xpress Network Utility,
authentication fails
SSO Server is down or a
networking or connection
issue has occurred.
Login using the SSO recovery
username:
ssorecovery
, and then
enter your recovery password.
This username can only be used in
recovery mode.
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
When launching EC-
gfx Program through the
EC-Net launch wizard,
authentication fails. The
and this is requested, the
device connection status
led is off (device is
offline).
SSO Server is down or a
networking or connection
issue has occurred.
Launch EC- gfx Program from your
desktop and login using the SSO
recovery username:
ssorecovery
and then enter your recovery
password
This username can only be used in
recovery mode.
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
Single Sign On (SSO) Troubleshooting

Distech Controls ECLYPSE APEX Specifications

General

Brand	Distech Controls
Model	ECLYPSE APEX
Category	Control Systems
Language	English