EFI EB-34 User Manual

106 Installation and Service Guide: Printer Controller EB-34
Troubleshooting
Control panel messages
Check copier power &
cable connections
appears on the EB-34
control panel (and the
optional monitor, if
present).
Possibly one of the following:
• Problem with the connection
between the EB-34 and the copier.
• The copier is not powered on.
• The copier is on but is not ready to
print.
1 Make sure that the copier is powered on and ready to
print.
2 Make sure that the copier interface cable is the correct
type and that the cable is correctly connected to both the
copier and to the lower Ethernet port on the EB-34.
3 If the problem persists:
• Recycle power on the copier.
• Recycle power on the EB-34 by shutting down the
system, waiting 10 seconds, and then powering the
EB-34 back on (see page 28).
4 If the problem persists, replace the copier interface cable
(see page 37).
5 If the problem persists, replace the copier interface
board (see page 44).
6 If the problem persists, you may need to service the
copier.
Control panel functions
EB-34 is getting power,
the Control panel is not
black, but the buttons
on the control panel do
not function.
Possibly one of the following:
• Problem with the Fiery application
• Faulty User Interface Board
1 Recheck all cables and connections.
2Reboot the EB-34.
3 If the problem persists, reinstall the system software
(see page 78).
4 If the problem persists, replace the User Interface Board
(see page 44).
DVD drive
DVD drive is not
responding, cannot be
located by software, the
disk will not eject, or
the LED on the drive
tray remains lit.
Possibly one of the following:
• A disk is stuck in the DVD drive.
• Cable connections to the DVD
drive are loose or power/data
combo cable is faulty.
• Faulty DVD drive
• Faulty motherboard
1 Press the eject button to open the drive tray.
2 Insert a paper clip into the small hole near the eject
button to force the drive tray to open.
3 If the problem persists, check the cable connections to
the DVD drive (see Figure 9 on page 37).
4 Check DVD drive data cable connection to the
motherboard.
5 If the problem persists, you may need to replace the
DVD drive (see page 70).
6 If the problem persists, you may need to replace the
motherboard (see page 51).
Table 4: EB-34 error messages and conditions
Symptom Possible cause Suggested action

EFI EB-34 Specifications

General

Brand	EFI
Model	EB-34
Category	Controller
Language	English