Elan System12 User Manual

ELAN HOME SYSTEMS
SYSTEM12 INSTALLATION MANUAL
Page 80 © ELAN Home Systems 2004 • All rights reserved.
Symptom Cause Solution
No Page or Door Chime audio.
Music mutes when page or
doorbell is activated.
Communications
No Music-On-Hold.
1. Source #1 is not playing.
Press Play, tune station, turn ON, etc.
2. The MOH input level on the
Z•600 is turned down.
Adjust levels. Consult the Z•600
manual.
No Page or Door Chime audio.
Music does not mute when page
or doorbell is activated.
1. Zone is in Do-Not-Disturb.
De-activate Do-Not-Disturb using
front panel, IR, or RS-232 commands.
2. Page/DB output from Z•600 not
connected to Page/DB input on
S12.
Correctly connect Page/DB Output
from Z•600 to Page/DB Input on S12.
See Z•600 to S12 Connections p.36.
3. Control Output wiring incorrect
between the S12 and the Z•600.
Correct wiring error. See Z•600
Connections p. 37 and the Z•600
manual.
1. Z•600 Page/DB Output level
turned all the way down.
2. Page/DB output from Z•600 not
plugged into Page/DB input on
S12.
Increase Page/DB level adjustment
on Z•600.
See Above.
Symptom Cause Solution
Multi-Chassis
In Chassis #2-4 only:
• WHM, Paging, Doorbell,
System Off do not function
• Sense information not correct
• IR information does not reach
source equipment
• Incorrect system On/Off status
IR/RS-485 Expansion ports not
connected or incorrectly connected.
Connect Expansion Port OUT of Chassis
#1 to Expansion Port IN of chassis 2, etc.
using ELAN's S12XK Expansion Kit.
In Chassis #2-4 only:
• No RS-232 control of S12
• No RS-232 control of sources
RS-232 Serial ports not connected
or incorrectly connected.
Connect RS-232 Serial port OUT of
chassis #1 to RS-232 Serial port IN of
chassis 2, etc. using ELAN's S12XK
Expansion Kit.
3. S12 has Volume programmed
too low.
Increase setting (zone-specific) in
VIA!TOOLS setup software.
Technical Support
If, after carefully following the steps in the Troubleshooting section, you are
unable to resolve issues with the installation or operation of the System12,
please call ELAN Technical Support at 1-800-622-ELAN (3526).

Elan System12 Specifications

General

Brand	Elan
Model	System12
Category	Controller
Language	English