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Reference Manual
00809-0100-4026, Rev KC
Service and Troubleshooting
October 2018
Service and Troubleshooting
7.16 Service support
To expedite the return process outside of the United States, contact the nearest Emerson representative.
Within the United States, call the Emerson Automation Solutions Instrument and Valves Response
Center using the 1-800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will
assist you with any needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the product was
last exposed.
Emerson Automation Solutions Management Instrument and Valves Response Center representatives
will explain the additional information and procedures necessary to return goods exposed to hazardous
substances.
Individuals who handle products exposed to a hazardous substance can avoid injury if they are informed
of and understand the hazard. If the product being returned was exposed to a hazardous substance as
defined by Occupational Safety and Health Administration (OSHA), a copy of the required Material
Safety Data Sheet (MSDS) for each hazardous substance identified must be included with the returned
goods.
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