Epson DS-790WN

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Solving Problems

Scanner Problems.................................................198

Problems when Preparing Network Scanning.............................199

Problems Starting Scanning..........................................201

Authentication Problems............................................210

Paper Feeding Problems............................................ 211

Scanned Image Problems............................................214

Document Capture Pro Problems......................................219

Uninstalling and Installing Applications.................................219

Main Page

Table of Contents2
About this Manual7
Introduction to the Manuals7
Marks and Symbols7
Descriptions Used in this Manual7
Operating System References8
Copyright8
Trademarks9
Important Instructions10
Safety Instructions11
Restrictions on Copying12
Advisories and Warnings for Using the Touchscreen12
Protecting Your Personal Information13
Product Features14
Three Elements of a Network Scanner that Are Useful for Business15
Paper Protection to Reduce Damage to the Originals16
Notification of Dirt on the Glass Surface16
High-Quality Scanning with Automatic Document Detection16
Scanner Basics18
Part Names and Functions19
Inserting and Removing a USB Drive21
Inserting a USB Drive21
Removing a USB Drive21
Control Panel22
Buttons and Light22
Basic Screen Composition22
Information on Applications26
Application for Scanning Documents (Document Capture Pro / Document Capture)26
Application for Controlling the Scanner (Epson Scan 2)27
Application for Using the Scanner through a Server (Document Capture Pro Server)27
Application for Scanning Using the Authentication Server (Document Capture Pro Server Authentication Edition)28
Application for Scanning Documents from a Smart Device (Epson Smart Panel)28
Application for Updating Software and Firmware (EPSON Software Updater)28
Application for Configuring Scanner Operations (Web Config)29
Application for Setting up the Device on a Network (Epsonnet Config)30
Software for Managing Devices on the Network (Epson Device Admin)31
Application for Creating Driver Packages (Epsonnet Setupmanager)31
Option Items and Consumables Information31
Carrier Sheet Codes31
Roller Assembly Kit Codes32
Cleaning Kit Codes33
Specifications and Placing of Originals34
Specifications of Originals35
General Specifications for Originals Being Scanned35
Types of Originals that Require Attention39
Types of Originals that Must Not be Scanned40
Placing Originals40
Standard Size Originals40
Long Paper45
Plastic Cards49
Laminated Cards52
Large Size Originals54
Irregular Shaped Originals57
Photographs60
Envelopes63
Mixture of Originals66
Scanning70
Scanning Using the Scanner's Control Panel71
Scanning Originals to a Computer71
Scanning to a Network Folder72
Scanning Originals to an Email77
Scanning to the Cloud81
Scanning to a USB Drive85
Scanning Using WSD89
Available File Format and Image Type Combinations91
Scanning Using Presets Settings92
Scanning from a Computer92
Scanning Using Document Capture Pro (Windows)92
Scanning Using Document Capture (Mac OS)99
Scanning Using Epson Scan 2105
Using Airprint110
Scanning Using Chromebook110
Setting a Job111
Creating a Job and Assigning a Job to the Control Panel (Windows)111
Creating and Registering a Job (Mac OS)111
Assigning a Job to the Control Panel (Mac OS)112
Scanning in Automatic Feeding Mode112
Scanning from a Smart Device114
Scanning Using Epson Smart Panel114
Scanning Using Mopria Scan115
Required Settings for Scanning116
Connecting the Scanner to the Network117
Configuring a Mail Server117
Mail Server Setting Items118
Checking a Mail Server Connection118
Setting a Shared Network Folder120
Creating the Shared Folder120
Making Contacts Available135
Contacts Configuration Comparison136
Registering a Destination to Contacts Using Web Config136
Registering Destinations as a Group Using Web Config138
Backing up and Importing Contacts139
Export and Bulk Registration of Contacts Using Tool140
Cooperation between the LDAP Server and Users142
Using Document Capture Pro Server145
Setting Server Mode145
Setting up Airprint145
Customizing the Control Panel Display147
Registering Presets148
Menu Options of Presets149
Editing the Home Screen of the Control Panel150
Changing the Layout of the Home Screen150
Add Icon151
Remove Icon152
Move Icon153
Authentication Scanning155
About Authentication Scanning156
Available Scanning Methods156
Preparing to Scan157
Registering an Authentication Card157
Checking the ID Number159
Logging in and Logging out on a Scanner159
Logging in159
Logging out160
Changing the User Information161
Changing the Password161
Changing the ID Number161
Using Scan to My Email162
Scanning Menu Options for Scan to My Email163
Using Scan to My Folder166
Scanning Menu Options for Scan to My Folder168
Menu Options for Settings171
Basic Settings172
LCD Brightness172
Sounds172
Sleep Timer172
Power off Settings172
Date/Time Settings172
Language172
Keyboard172
Operation Time out172
PC Connection Via USB172
Direct Power on173
Scanner Settings173
Edit Home174
User Settings175
Network Settings175
Wi-Fi Setup175
Wired LAN Setup176
Network Status176
Advanced176
Web Service Settings176
Document Capture Pro177
Contacts Manager177
System Administration177
Admin Settings178
Restrictions178
Password Encryption178
Customer Research178
WSD Settings178
Restore Default Settings178
Firmware Update178
Device Information179
Scanner Maintenance179
Roller Replacement Alert Setting180
Regular Cleaning Alert Settings180
Cleaning Outside the Scanner182
Cleaning Inside the Scanner182
Replacing the Roller Assembly Kit187
Resetting the Number of Scans192
Energy Saving192
Transporting the Scanner192
Updating Applications and Firmware193
Updating the Scanner's Firmware Using the Control Panel194
Updating Firmware Using Web Config195
Updating Firmware Without Connecting to195
The Internet195
Solving Problems197
Scanner Problems198
Checking Error Messages on the Control Panel198
The Scanner Does Not Turn on198
Forgot Your Administrator's Password199
Problems When Preparing Network Scanning199
Hints to Solving Problems199
Cannot Access Web Config199
Problems Starting Scanning201
Cannot Start Scanning from Computer201
Cannot Start Scanning from Smart Device206
Cannot Save Scanned Images to the Shared Folder208
Cannot Send Scanned Images to the Cloud210
Cannot Send Scanned Images to an Email210
Authentication Problems210
Forgot Your Password or ID Number210
No Authentication Sound Is Emitted Even When the Card Is Held over the Authentication Device211
Paper Feeding Problems211
Multiple Originals Are Fed (Double Feed)211
Removing Jammed Originals from the Scanner211
The Original Jams in the Scanner Frequently213
Paper Protection Does Not Work Correctly213
The Originals Get Dirty213
Scanning Speed Slows down When Scanning Continuously214
Scanning Takes a Long Time214
Scanned Image Problems214
Straight Lines Appear When Scanning from ADF214
Glass Dirt Alert Does Not Disappear215
Colors Are Uneven in the Scanned Image215
Expanding or Contracting the Scanned Image215
Offset Appears in the Background of Images216
Scanned Image or Text Is Blurred216
Moiré Patterns (Web-Like Shadows) Appear217
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original217
Character Is Not Recognized Correctly218
Cannot Solve Problems in the Scanned Image218
Document Capture Pro Problems219
Uninstalling and Installing Applications219
Uninstalling Your Applications219
Installing Your Applications220
Adding or Replacing the Computer or Devices221
Connecting to a Scanner that Has Been Connected to the Network222
Using a Network Scanner from a Second Computer222
Using a Network Scanner from a Smart Device223
Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)223
About Wi-Fi Direct223
Connecting to a Smart Device Using Wi-Fi Direct224
Disconnecting Wi-Fi Direct (Simple AP) Connection224
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID224
Re-Setting the Network Connection225
When Replacing the Wireless Router225
When Changing the Computer226
Changing the Connection Method to the Computer227
Making Wi-Fi Settings from the Control Panel227
Checking the Network Connection Status230
Checking the Network Connection Status from the Control Panel230
Checking the Network of the Computer (Windows Only)231
Technical Specifications234
General Scanner Specifications234
Network Specifications235
Wi-Fi Specifications235
Ethernet Specifications236
Network Functions and Ipv4/Ipv6236
Security Protocol237
Supported Third Party Services237
USB Drive Specifications237
Using Port for the Scanner237
Dimensions and Weight Specifications239
Electrical Specifications240
Scanner Electrical Specifications240
AC Adapter Electrical Specifications240
Environmental Specifications241
System Requirements241
Standards and Approvals242
Standards and Approvals for European Models243
Standards and Approvals for Australian Models243
Standards and Approvals for U.S. Models243
ZICTA Type Approval for Users in Zambia244
Where to Get Help245
Technical Support Web Site246
Contacting Epson Support246
Before Contacting Epson246
Help for Users in Europe246
Help for Users in Taiwan246
Help for Users in Australia247
Help for Users in Singapore247
Help for Users in Thailand248
Help for Users in Vietnam248
Help for Users in Indonesia249
Help for Users in Hong Kong251
Help for Users in Malaysia252
Help for Users in India252
Help for Users in the Philippines253

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