Items Operation Error Messages
Checking the le name Check if there is a le with the same name as the
le you want to save in the folder.
The le name is already in use. Rename
the le and scan again.
Writing the le Write a new le. Scanned le(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Solutions
Check the following points.
❏ Make sure the DNS setting is correct.
❏ Make sure each DNS setting is correct when checking the Web
Cong
.
❏ Make sure the DNS domain name is correct.
Cannot Send Scanned Images to the Cloud
❏ Make sure you enter the correct information when you login.
❏ Make sure the service is running. e service may be down due to system maintenance. Check the accounting
service website for more detailed information.
Cannot Send Scanned Images to an Email
❏ Make sure that the entered email address is working.
❏ Make sure that the email server settings are correct.
❏ Contact the email server administrator to make sure the server is running.
Related Information
& “Checking a Mail Server Connection” on page 118
Authentication Problems
Forgot Your Password or ID Number
If you forget your password or ID number, contact your system administrator.
Solving Problems
>
Authentication Problems
>
Forgot Your Password or ID Number
210
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