Troubleshooting
7-11
You see a spooling error message (Windows 95/3.1).
In Windows 95, the Status Monitor box does not appear with the Despooler.
A portion of your image doesn’t print or you see a memory error message
(Macintosh).
Your printer switches to the modem port or won’t confirm on the printer port
(Macintosh).
Possible cause Solution
Spooling error messages or
very slow printing may be
caused by temporary files.
Change the Spool Manager default directory, following the
instructions in Chapter 4.
Your hard drive is too full. Delete unnecessary files to make room on the drive.
Your computer doesn’t
have enough memory for
the file you’re printing.
Try one of the following:
◗ Reduce the resolution of your image.
◗ Select fewer colors or a lower resolution for your monitor.
◗ Add more memory to your computer.
Possible cause Solution
The Windows Print
Manager is interfering with
the Status Monitor.
Make sure Use Print Manager for this port is not checked in the
Spool Manager Queue setup. See Chapter 4 for instructions.
Possible cause Solution
Your system doesn’t have
enough available memory.
Close any other applications you are running or turn off
background printing.
You may need to increase
the memory allocation for
your application, EPSON
Monitor2, or both.
Choose Get Info from the File menu when your application is
active and increase the memory requirements. See Chapter 4 for
more information. Or turn off background printing (you won’t be
able to use Monitor2).
Possible cause Solution
Your system has extension
conflicts.
Make sure AppleTalk is inactive. In the Extensions Manager,
disable the AppleShare, FileShare, and PrinterShare extensions.
Set your printer and any unused printers to the printer port. Then
restart your system.
You’re using an AppleTalk
cable.
Make sure you’re using a standard Apple System Peripheral-8
cable. See the specifications in Appendix C.
trouble.fm5 Page 11 Friday, May 9, 1997 2:11 PM
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