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Epson XP-970 Series User Manual

Epson XP-970 Series
322 pages
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Page #194 background image
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2.
Click Options & Supplies > Utility > Open Printer Utility.
3.
Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 194
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 197
Check the following if a connection has been established.
e
printer is recognized, but printing cannot be performed.
“Cannot Print Even
ough
a Connection has been Established (Mac OS)” on page 198
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn
o
the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
194

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Epson XP-970 Series Specifications

General IconGeneral
Print TechnologyInkjet
FunctionsPrint, Scan, Copy
Max Print Resolution5760 x 1440 dpi
Number of Ink Cartridges6
Borderless PrintingYes
Scanner TypeFlatbed
Automatic Document Feeder (ADF)No
Print Speed (Black)8.5 ppm
Print Speed (Color)8 ppm (ISO/IEC 24734)
Ink Cartridge ConfigurationBlack, Cyan, Magenta, Yellow
Supported Media SizesA4, A5, A6, B5, Letter
Duplex PrintingYes
ConnectivityUSB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile PrintingApple AirPrint, Google Cloud Print
Display4.3-inch touchscreen
Copier Speed (Color)15 cpm
Fax SpeedNo fax function
Dimensions479 x 356 x 148 mm

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