Guider IIS series User Guide | www.flashforge.com
Chapter 8: Supports and Service
FlashForge team is on standby and ready to help you with any challenges you
may have with your Guider IIS. If the issues or questions are not covered in
this User Guide, you can seek for solutions on our official website or contact
There are solutions and instructions to common issues that can be found in
our knowledge base. Have a look first as most basic questions are answered
http://www.FlashForge.com
The FlashForge support team can be reached by e-mail or phone between the
working hours of 8:00 a.m. to 5:00 p.m. PST Monday through Saturday. In
case you contact us during off-duty time, your inquiry will be answered the
Note: Because of changing different filament the extruder maybe blockaded.
It’s not owing to quality issue, and outside the scope of 400 hours life. If users
encounter this problem, please contact our after-sale department and finish
clean work according to their instruction.
Email：
support@ff3dp.com
flashforge@flashforge.zohodesk.com
support@flashforge.zohodesk.com
ADD：No. 518, Xianyuan Road, Jinhua, Zhejiang
*When contacting support, please have your serial number ready. The serial number is
a bar code on the back of your Guider IIS.”
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