DIRECTION 5750007-1EN, REV. 1 LOGIQ E10 BASIC SERVICE MANUAL
Chapter 7 Diagnostics/Troubleshooting 7 - 5
7-2-3 Collecting a screen capture with logs (cont’d)
When Alt+D is pressed, a dialog box opens. Enter the following information:
• System ID serial number
• Software version
• System date and time of occurrence
• Sequence of events leading to issue
• Whether the issue is repeatable
• Imaging mode, probe, preset/application
• Media brand, speed, capacity, and type
• To authorize the collection of protected information, check Include Protected Information,
requires Admin privileges. If this box is checked, the system creates two log files with the
following format name:
- log_<SN>_<DATE>_<TIME>_DB.zip
- log_<SN>_<DATE>_<TIME>_ProtectedInfo_DB.zip
Where <SN> is the serial number, <DATE> is the date in format YYMMDD and <TIME> is the time
in format HHMMSS.
• To include a duration, check Time Duration and select a duration from the dropdown.
• Under Destination, select a storage media or Service directory for remote viewing.
• Click the Store button.
NOTE: To save to a CD/DVD or USB Flash Drive, you MUST select CD/DVD Recordable or USB drive
as the destination device, otherwise the data is written to the default Export/Service directory
on the hard drive. The Export/Service directory is only used for remote service and is not
intended for images or report storage use.
For a CD/DVD, the LOGIQ E10 automatically formats an un formatted disk, gathers logs and writes it
out to the disk.
The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates
the possibility of artifacts from compression.
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