DIRECTION 5750007-1EN, REV. 1 LOGIQ E10 BASIC SERVICE MANUAL
7 - 6 Section 7-2 - Gathering troubleshooting data
7-2-3 Collecting a screen capture with logs (cont’d)
Double check the media that you made to ensure it contains the file. An example is
shown in Figure 7-2 "Example of Zipped Trouble Image and Logs File" on page 7-6.
Figure 7-2 Example of Zipped Trouble Image and Logs File
Figure 7-3 Contents of the Zipped Trouble Image and Logs File
Mark log files
If a customer is experiencing issues during operation, mark the issue by pressing Alt+1 or Alt+2 when
the event occurs. When Alt+1 or Alt+2 is pressed, a marker is placed in the log to aid analysis.
To Next Page
Loading...
