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Chapter 7 Troubleshooting
7.5 Troubleshooting Related to Materials
When the material has been taken-up, always work with it with the power OFF.
Also, do not force the media out. This can cause damage to the unit.
When supplying label material, it does not come up to the feed roller position
Symptom/Cause
• The end of the label material has been cut at an angle.
• The label material and the backing have separated.
• Please use the MEDIA ASSIST.
• The media guide is dirty.
Solution
• When the label material is not taken up, remove the media stocker, and pull out the media after cutting the label
material.
• Feed end of the label material straight in and reset it.
• Pull the end of the label material out all the way to the stocker.
• When supplying paper, use the MEDIA ASSIST.
• Refer to "2.5 Setting Label Materials (media)" regarding setting label materials.
• If the above steps do not improve performance, please refer to "6.10 Cleaning Media Guide" and clean any dirt from
the media guide.
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