Point and Print Client Information .................................................................................... 193
Direct IP printing ............................................................................................................................... 193
General client information ................................................................................................ 193
Goal ................................................................................................................................. 194
Upgrade-Drivers: ............................................................................................................. 194
Upgrade-Settings configuration ....................................................................................... 194
HP UPD/HP MPA/AD Customized Options ..................................................................... 195
Appendix F HP UPD Deployment Flowcharts ............................................................................................. 197
Start .................................................................................................................................................. 198
Choose PDL: (PCL 5, PCL 6 or PS) ................................................................................ 198
Citrix environment ............................................................................................................ 199
Novell environment .......................................................................................................... 199
Microsoft Windows Print Server ....................................................................................... 199
Direct IP Printing .............................................................................................................. 199
Client Driver deployment and Software Distribution Systems ......................................... 200
Update server/replace server ........................................................................................................... 201
Client printing ................................................................................................................................... 203
Policy ................................................................................................................................................ 205
Add/new queues ............................................................................................................................... 207
Create queues .................................................................................................................................. 209
Ports and protocols .......................................................................................................................... 212
Replace drivers ................................................................................................................................ 214
Versioning of printer driver shared files ............................................................................................ 215
Automating the process through scripting ........................................................................................ 219
Appendix G Glossary of terms ..................................................................................................................... 221
Appendix H Support information to collect ................................................................................................. 225
1) Symptoms .................................................................................................................................... 225
2) Printer driver ................................................................................................................................. 225
3) Environment specifications .......................................................................................................... 226
4) Printer information ........................................................................................................................ 228
5) Application .................................................................................................................................... 229
6) Files to collect .............................................................................................................................. 229
Index ................................................................................................................................................................. 231
ENWW xi