See the http://support.microsoft.com/kb/832219 - Users cannot print after you install a service pack,
update rollup, or printer hot fix on a server.
Communication and training
HP strongly suggests having a communication plan in place prior to beginning your deployment of the
HP UPD. This helps overcome objections and ease the fears of end-users who might be worried
about losing some of their printing functionality. Make sure your end-users and the IT staff members
understand the benefits gained by using the HP UPD.
Training
Develop training reference materials and identify resources to help your end-users successfully
transition to the HP UPD from standard product drivers. For example, a change from traditional mode
printing user interface to the dynamic mode interface requires planning and in some cases simple
training. Include information about how to identify products through the HP UPD. Employ a survey to
gauge customer satisfaction.
Conducting a pilot
HP recommends that you create a test-environment during your HP UPD implementation. Select a
part of your printing environment that will not affect many users to test the implementation prior to
deploying to the entire printing environment. Make sure this test environment (applications and
printers) is representative of the overall printing environment.
Testing and Evaluation
●
Measure against the performance baselines.
●
Determine variances and if they warrant corrective action or a change.
●
Make any necessary entries into the configuration management log.
Deploy to production
HP strongly recommends a phased approach to deploying the HP UPD.
Deploying in a phased manner across the IT environments helps to:
●
Minimize issues and provide valuable information about each type of environment.
●
Uncover issues that could be documented and considered prior to the next phase.
●
Increase the confidence of end-users and sponsors in the project.
Closing
● Confirm work is done to requirements
● Gain formal acceptance of the product
●
Hand off completed product
14 Chapter 3 Plan an HP UPD deployment ENWW
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