HP 2605dn Print Drivers - Page 244

l. Microsoft crash dump file
1. XP/Server 2000, 2003 and 2008:
http://support.microsoft.com/kb/254649 (dump files,
when enabled, are stored by default in %SystemRoot%\Minidump folder).
2. VISTA:
http://support.microsoft.com/kb/931673 (dump files, when enabled, are stored by
default in Drive:\Users\UserName\AppData\Local\Temp)
m. Directory file listing:
C:\>DIR %SYSTEMROOT\system32\spool\drivers /s >C:\w32x86.tx
n. SetupAPI.log: Located in %SYSTEMROOT%
o. Screen shots: Error dialogs, user interface, etc.
p. Registry exports (three targets)
regedit.exe /e c:\updreg1.txt
"HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HP Print Settings"
“HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HP SSNP”
“HKEY_CURRENT_USER\Software\Hewlett-Packard\HP Print Settings”
230 Appendix H Support information to collect ENWW