Table 12 Basic low end troubleshooting (continued)
ActionConditionStep
green, replace power supply (see “Troubleshooting
the power subsystem ” (page 83)for details).
The preceding issue is fixed when the failure
condition is corrected, and the front panel LED
states are as follows: system health is steady green,
and power is steady green.
A fatal fault has been detected and logged after
attempting to power on the server (system health
System health LED is flashing red.3
is flashing red, SEL is red, and power is steady
green).
1. Examine each power supply LED. If not solid
green, replace power supply (see “Troubleshooting
the power subsystem ” (page 83)for details).
2. Check SID LED panel to identify failed or faulty
internal CRU (see “Troubleshooting tools”
(page 64) for details).
The preceding issue is fixed when a redundant,
internal CRU is replaced, and the front panel LED
states are as follows: system health is off, SEL is
off and power is steady green.
Front panel LEDs indicate that the server is either
booting or running system firmware, or is booting
Cannot see iLO 3 MP prompt on system console --
server power is off/on.
4a
or running the OS (system health is steady green,
and power is steady green). Nothing might be
logged for this condition.
1. The most common reasons for this are local
console device cabling issues, local console device
configuration issues, etc. Check these issues first.
2. Be sure that that the RS–232 configuration
matches between the server and the local console
(see “Troubleshooting the system console”
(page 90) for more details).
3. Reset iLO 3 MP, by using the iLO 3 physical
presence pinhole button on the rear panel of the
server.
4. If no change, replace the system board (see
“Removing and replacing the system board”
(page 126) for details).
The preceding issue is fixed when the iLO 3
prompt can be seen and the system health LED is
steady green.
Nothing might be logged for this condition (NOTE:
if the iLO 3 MP is off, the system health LED is off
as well).
Still no iLO 3 MP prompt on system console.4a (cont.)
Front panel LEDs indicate that the server is either
booting or running the OS (see “Troubleshooting
the boot process” (page 88) for details).
1. Verify that the proper terminal type is set:
Supported settings are hpterm, VT100+ (default),
and VTUTF8.
2. Verify that the RS-232C configuration matches
between the server and the local console or
modem (see “Troubleshooting the system console”
(page 90) for details).
3. Look for loose, damaged, or disconnected
power and signal cables on the I/O riser.
HP Confidential62 Troubleshooting
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