Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component Test State Description Action
215-801-xxx Optical Drive
v Verify
Media
Installed
v Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
Aborted Unable to
communicate
with the
device
driver.
1. Make sure that the DSA code is at the latest level. For
the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2. Run the test again.
3. Check the drive cabling at both ends for loose or
broken connections or damage to the cable. Replace
the cable if it is damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at the latest
level. The installed firmware level is shown in the DSA
event log in the Firmware/VPD section for this
component. For more information, see “Updating the
firmware” on page 297.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
215-802-xxx Optical Drive
v Verify
Media
Installed
v Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
Aborted The media
tray is
open.
1. Close the media tray and wait 15 seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive and wait for 15
seconds for the media to be recognized.
4. Run the test again.
5. Check the drive cabling at both ends for loose or
broken connections or damage to the cable. Replace
the cable if it is damaged.
6. Run the test again.
7. Make sure that the DSA code is at the latest level. For
the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
8. Run the test again.
9. For additional troubleshooting information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
Chapter 3. Diagnostics
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