IBM System x3650 M4 Type 7915 Problem Determination And Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Diagnostic
code Message Description Action
I.3818001 [I.3818001] The
firmware image
capsule signature for
the currently booted
flash bank is invalid.
Current Bank CRTM
Capsule Update
Signature Invalid.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
I.3818002 [I.3818002] The
firmware image
capsule signature for
the non-booted flash
bank is invalid.
Opposite Bank CRTM
Capsule Update
Signature Invalid.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
I.3818003 [I.3818003] The CRTM
flash driver could not
lock the secure flash
region.
CRTM Could not lock
secure flash region.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
S.3818004 [S.3818004] The
CRTM flash driver
could not successfully
flash the staging area.
A failure occurred.
CRTM Update Failed.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
W.3818005 [W.3818005] The
CRTM flash driver
could not successfully
flash the staging area.
The update was
aborted.
CRTM Update Aborted.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
S.3818007 [S.3818007] The
firmware image
capsules for both flash
banks could not be
verified.
CRTM image capsule
could not be verified.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
W.3938002 [W.3938002] A boot
configuration error has
been detected.
Boot Configuration
Error.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
“Recovering the server firmware” on page
171).
46 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide

IBM System x3650 M4 Type 7915 Specifications

General

Brand	IBM
Model	System x3650 M4 Type 7915
Category	Server
Language	English