Ingenico 5100 - Page 3

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.8 ENABLE/DISABLE TERMINAL FUNCTIONS ............................................................................... 42
3.9 CONFIGURE RECEIPT HEADER AND FOOTER ........................................................................ 44
3.10 RESTART TERMINAL ................................................................................................................... 46
4 OPERATION OF TERMINAL ........................................................................................................... 47
4.1 MERCHANT LOGON................................................................................................................. 47
4.1.1 Pending Reversal ........................................................................................................... 47
4.2 PURCHASE TRANSACTION ...................................................................................................... 48
4.3 CONTACTLESS PURCHASE TRANSACTION ............................................................................ 49
4.3.1 Up to the CVM (Card Verification Method) Limit of $80 .......................................... 49
4.3.2 Above the CVM (Card Verification Method) Limit of $80 ........................................ 50
4.4 CASH OUT TRANSACTION ....................................................................................................... 52
4.5 REFUND TRANSACTION............................................................................................................ 53
4.6 CARD NOT PRESENT TRANSACTION....................................................................................... 55
4.7 CARD NOT PRESENT REFUND TRANSACTION ....................................................................... 57
4.8 EMV (E UROPAY M ASTER C ARD V ISA ) CHIP CARD TRANSACTION ............................................ 59
4.9 DEBIT TIPPING TRANSACTION.................................................................................................. 61
4.10 CREDIT CARD TIPPING TRANSACTION .................................................................................. 63
4.10.1 Authorisation .............................................................................................................. 63
4.10.2 Tip Transactions.......................................................................................................... 64
4.10.3 Tipping Utilities ............................................................................................................ 66
4.10.3.1 Void Tip ....................................................................................................................................... 66
4.10.3.2 Uploading Tip Transactions ..................................................................................................... 68
4.10.3.3 Printing Tips ................................................................................................................................ 69
4.11 CREDIT CARD HOSPITALITY TRANSACTION ........................................................................... 70
4.11.1 Hospitality Authorisation ........................................................................................... 70
4.11.2 Hospitality Completion Transaction ........................................................................ 72
4.11.3 Hospitality Utilities ...................................................................................................... 73
4.11.3.1 Hospitality Top-Up Authorisation ............................................................................................ 73
4.11.3.2 Hospitality Extra Charges Transaction .................................................................................. 76
4.12 CHEQUE VERIFICATION AUTHORISATION ............................................................................. 78
4.13 MERCHANT ADMINISTRATION FUNCTIONS ........................................................................... 79
4.13.1 Terminal Totals ........................................................................................................... 79
4.13.2 Settlement Inquiry ..................................................................................................... 80
4.13.3 Settlement Cutover ................................................................................................... 81
4.14 DUPLICATE RECEIPT .................................................................................................................. 82
4.15 ELECTRONIC OFFLINE VOUCHERS (EOV) .............................................................................. 83
4.15.1.1 Notification of EOV Mode ...................................................................................................... 84
4.15.1.2 Upload Electronic/Contactless Offline Transactions ......................................................... 84
5 ADMINISTRATION ........................................................................................................................ 85
5.1 PASSWORDS .............................................................................................................................. 85
5.2 DIAGNOSTICS ........................................................................................................................... 86
5.3 EXTRA TERMINAL FUNCTIONS ................................................................................................. 89
5.3.1 Xtra .................................................................................................................................. 89
5.4 TRAINING MODE ....................................................................................................................... 92
5.5 NEW FEATURES OF THE TERMINAL ........................................................................................... 93
5.5.1 DECLINED ALERT ............................................................................................................. 93
5.5.2 ONE OR TWO PIECE UNIT ............................................................................................... 93
5.5.3 FULL MESSAGE ENCRYPTION ......................................................................................... 93
5.5.4 CUSTOMER RECEIPT COPY ............................................................................................ 93
5.5.5 BROADBAND CONNECTIVITY ....................................................................................... 93
5.5.6 BROADBAND WITH DIAL BACKUP ................................................................................. 93
6 SAFETY AND MAINTENANCE ...................................................................................................... 94
6.1 CLEANING THE CASE ............................................................................................................... 94
6.2 GENERAL SAFETY INFORMATION ........................................................................................... 94
6.3 INGRESS GUARDS ..................................................................................................................... 94