SKYZER TECHNOLOGIES PAGE 84 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
4.15.1.1 Notification of EOV Mode
When a terminal receives two consecutive network errors, such as Transmission
Error, System Faults or Failed to clear a pending transaction, the terminal will
then prompt “PROCESS TRANSACTION OFFLINE? Y/N” If YES/ENTER is selected,
the terminal will then go into EOV mode and process the failed transaction in
offline mode and is stored in the terminal memory. Any subsequent
transactions executed will be stored in the terminal memory as an EOV
transaction. If NO/CLEAR is selected, the terminal will go into EOV mode
without processing the failed transaction. All the transaction executed in EOV
mode will always require Signature.
NOTE: Whether terminal operating over Dial up/Broadband will only go into
EOV mode in the event of communication failure with Paymark network. If the
terminal phone line/Ethernet cable is unplugged or cut, the terminal will not go
into EOV mode due to fraud reasons.
4.15.1.2 Upload Electronic/Contactless Offline Transactions
This function allows the merchant to manually upload any
electronic/contactless offline transactions stored on the terminal to Paymark
network.
NOTE: A merchant must have bank approval to be able to accept EOV
transactions.
Once the terminal has re-established connectivity to Paymark network, it will
then start to upload the stored EOV offline transaction in batches of five with
two minutes interval until all has been uploaded to Paymark network.
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