SKYZER TECHNOLOGIES PAGE 53 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
4.5 REFUND TRANSACTION
The terminal can be used to refund a previous sale. If it is necessary for a
cardholder to return goods then the terminal can be used to give the
cardholder a REFUND. This transaction transfers funds from the merchant’s
account to the cardholder’s account.
To perform a REFUND transaction, follow the steps below:
NOTE: The merchant requires a Merchant Refund Card to perform a refund
transaction.
1.0
PAYMARK
PAYMARKPAYMARK
PAYMARK
EFTPOS
EFTPOSEFTPOS
EFTPOS
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
PUR CASH RFND
Select desired transaction.
Example: Press CR key to select a refund transaction.
2.0
MERCHANT CARD
MERCHANT CARDMERCHANT CARD
MERCHANT CARD
Swipe the Merchant Card.
3.0
AWAITING
AWAITING AWAITING
AWAITING MER
MERMER
MER
PIN
PINPIN
PIN
Terminal waits on the Merchant Pin
4.0
MERCHANT PIN?
MERCHANT PIN?MERCHANT PIN?
MERCHANT PIN?
Key in the Merchant PIN followed by ENTER key on the pinpad
5.0
SWIPE OR
SWIPE ORSWIPE OR
SWIPE OR
INSERT CARD
INSERT CARDINSERT CARD
INSERT CARD
Swipe or Insert the cardholder’s card.
6.0
REFUND AMOUNT?
REFUND AMOUNT?REFUND AMOUNT?
REFUND AMOUNT?
$XX.XX
$XX.XX$XX.XX
$XX.XX
Enter the refund amount followed by the ENTER key
7.0
AWAITING ACCOUNT
AWAITING ACCOUNTAWAITING ACCOUNT
AWAITING ACCOUNT
The terminal waits for the cardholder to select the account type on the pinpad.
8.0
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX
ACCOUNT $XX.XX
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
CHQ SAV CR
The pinpad will prompt for account selection. Ask the cardholder to select
their account type.
Example: CR
9.0
AWAITING PIN
AWAITING PINAWAITING PIN
AWAITING PIN
The terminal waits for the cardholder to key in the PIN on the pinpad.
For PIN Entry Transaction
10.0
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PIN OR ENTER
****
********
****
The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN and
proceed with step 11.0
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