Juniper EX9214

Returning an EX9214 Chassis or Components
IN THIS SECTION
Returning an EX9200 Switch or Component for Repair or Replacement | 316
Locang the Serial Number on an EX9214 Switch or Component | 317
Contact Customer Support to Obtain a Return Material Authorizaon | 326
Packing an EX9200 Switch or Component | 327
Returning an EX9200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return
one or more components, determine the serial number for each component. For instrucons, see
Locang the Serial Number on an EX9204 Switch or Component , Locang the Serial Number on an
EX9208 Switch or Component , or "Locang the Serial Number on an EX9214 Switch or Component"
on page 317.
2. Obtain an RMA number from JTAC as described in Contact Customer Support to Obtain Return
Material Authorizaon .
NOTE: Do not return any component to Juniper Networks unless you have rst obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in "Packing an EX9200 Switch or
Component" on page 327.
For more informaon about return and repair policies, see the customer support page at hps://
www.juniper.net/support/guidelines.html .
316