Chapter 5: Diagnostics, maintenance, and testing
178 P/N 3102352-EN • REV 005 • ISS 28DEC18
5. On the File menu, click Save to save your connection settings.
Capturing a report
The history report provides useful information for troubleshooting system faults. You should
always have this information available before calling technical support.
To capture a report:
1. On the Transfer menu, click Capture Text.
2. In the File box in the Capture Text dialog box, type a name for the captured text file.
Example: History Report. The TXT file extension is added automatically.
If you want to save the file somewhere other than the default location, click the Browse
button, navigate to the desired location, and then name the file.
3. Click Start.
4. On the front panel, go to the main menu, choose Reports, and then choose the report you
want captured.
5. On the Print Output menu, choose Printer to send the report to HyperTerminal.
6. Wait until the report transfer is complete.
7. On the Transfer menu, click Capture Text, and then Stop.
Replacing a device in alarm
You can replace a device with a new device of the same type while it is in alarm. You may
need to do this when the device is faulty or for troubleshooting purposes. If you replace a
device while it is in alarm, the device and control panel operate as follows:
• When the device in alarm is removed, the control panel remains in alarm and a trouble
event displays.
• When installed, the new device does not go into alarm, but the LCD displays a second
trouble event when the panel detects the new.
• When the control panel resolves the new device, the alarm condition restores and the two
trouble events clear from the control panel.
Note: If the device causing the alarm is reinstalled, the device goes into alarm and the alarm
condition does not restore.
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