Kyocera ECOSYS M3040dn

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10-29

Troubleshooting > Troubleshooting

Inside the Machine

If the jammed paper appears to be pinched by rollers, pull it along the normal running direction

of the paper.

If you cannot find a paper jam, try checking inside the rear of the printer. Refer to Inner Tray /

Inside Rear Cover on page 10-30.

Main Page

Default Chapter1
- Operation Guide1
- Table of Contents3
Overview8
Machine Features9
Guides Provided with the Machine13
Appendix14
- Conventions Used in this Guide15
About the Operation Guide (this Guide)14
- Structure of the Guide14
Menu Map18
1 Legal and Safety Information29
Notice30
- Safety Conventions in this Guide30
- Environment31
- Precautions for Use32
- Other Precautions32
- Laser Safety (Europe)33
- Legal Restriction on Copying/Scanning34
- En Iso 777934
- Ek1-Itb 200034
- Legal Information35
- Regarding Trade Names35
- Energy Saving Control Function41
- Low Power Mode41
- Automatic 2-Sided Copy Function41
- Resource Saving - Paper41
- Environmental Benefits of "Power Management41
- Energy Star (ENERGY STAR®) Program42
2 Installing and Setting up the Machine43
Part Names44
- Machine Exterior44
- Connectors/Interior45
- With Optional Equipments Attached46
Connecting the Machine and Other Devices47
Connecting Cables48
- Connecting LAN Cable48
- Set up the Machine48
- Connecting USB Cable49
- Connecting the Power Cable49
Power On/Off50
- Power on50
- Power off50
Login/Logout51
- Login51
- Logout52
Default Settings of the Machine53
- Setting Date and Time53
- Network Setup (LAN Cable Connection)55
- Wireless Network Settings58
Energy Saver Function59
- Low Power Mode and Auto Low Power Mode59
- Sleep and Auto Sleep61
Installing Software65
- Software on DVD (Windows)65
- Installing Software in Windows66
- Uninstalling the Software71
- Uninstall the Software71
- Installing Software in Mac Computer72
  - Install the Printer Driver72
  - Configure the Printer73
- Setting TWAIN Driver74
- Setting WIA Driver75
Checking the Counter76
Additional Preparations for the Administrator77
- Sending Documents to a PC77
- Strengthening the Security77
Command Center RX79
- Accessing Command Center RX80
- Changing Security Settings82
- Changing Device Information84
- E-Mail Settings86
- Registering Destinations90
- Creating a New Custom Box92
- Printing a Document Stored in a Custom Box93
Transferring Data from Our Other Products95
- Migrating the Address Book95
- Load the Address Book Data97
3 Preparation before Use99
Using the Operation Panel100
- Operation Panel Keys100
- Operation Method101
- Display for Originals and Paper102
- Help Screen102
Loading Paper103
- Precaution for Loading Paper104
- Loading in the Cassettes105
  - Load Paper107
  - Operation Panel108
- Loading Paper in the Multi Purpose Tray109
- The Operation Panel110
- Specifying Paper Size and Media Type113
Paper Stopper117
Preparation for Sending a Document to a Shared Folder in a PC118
- Making a Note of the Computer Name and Full Computer Name118
- Making a Note of the User Name and Domain Name119
- Create a Folder120
- Creating a Shared Folder, Making a Note of a Shared Folder120
- Configuring Windows Firewall124
Registering Destinations in the Address Book128
- Adding a Destination (Address Book)128
- Adding a Destination on One Touch Key (One Touch Key)137
- Editing and Deleting One Touch Key138
4 Printing from PC139
- Printing from PC140
Printing by Airprint145
Printing Data Saved on the Printer146
- Specifying the Job Box from a Computer and Storing the Job146
- Printing Documents from Private Print Box146
- Printing Document from Stored Job Box150
- Printing Document from Quick Copy Box153
- Printing Document from Proof and Hold Box156
5 Operation on the Machine159
Loading Originals160
- Placing Originals on the Platen160
- Loading Originals in the Document Processor161
  - How to Load Originals161
  - Place the Originals162
Checking the Equipment's Serial Number163
Program164
- Registering Programs164
- Confirming the Registered Program165
- Recalling Program165
- Overwriting Program165
- Deleting Program166
Select Key Settings167
Copying168
- Basic Operation168
- Canceling Jobs170
Sending171
- Basic Operation172
- Specify the Destination172
- Specifying Destination174
- Choosing from the Address Book174
- Checking and Editing Destinations179
- Confirmation Screen of Destinations181
- Recall181
- Send to Me (E-Mail)182
- Sending to Different Types of Destinations (Multi Sending)182
- Canceling Sending Jobs183
- WSD Scan184
- Scanning Using TWAIN187
How to Use the FAX Function189
What Is Document Box190
- Job Box190
Using a Custom Box192
- Creating a New Custom Box192
- Editing and Deleting Custom Box195
- Storing Documents196
- Printing Documents196
- Editing Documents198
- Deleting Documents199
Printing Documents Stored in Removable USB Memory201
Saving Documents to USB Memory (Scan to USB)203
Check the USB Memory Information205
Removing USB Memory206
6 Using Various Functions207
Functions Available on the Machine208
- Copy208
- Send209
- Custom Box (Printing)210
- Store File211
- Removable Memory (Store File, Printing Documents)211
Functions213
- Original Size213
- Paper Selection214
- Orig. Orientation (Original Orientation)215
- Collate215
- Density216
- Original Image216
- Ecoprint217
- Color Selection217
- Sharpness218
- Backgrnd Density (Background Density)218
- Prevent Bleed-T (Prevent Bleed-Thru)219
- Zoom219
- Combine221
- Layout Image222
- Duplex223
- Continuous Scan225
- Job Finish Notice225
- File Name Entry226
- Print Override226
- Quiet Mode226
- Duplex (2-Sided Original)227
- Sending Size227
- File Format228
- Pdf Encryption Functions229
- File Separation230
- Scan Resolution231
- Subject/Body231
- FTP Encrypted TX231
- Del. after Print (Delete after Printed)232
- Storing Size232
- Encrypted PDF232
- JPEG/TIFF Print233
- XPS Fit to Page233
7 Status/Job Cancel234
Checking Job Status235
- Displaying Status Screens235
Checking Job History241
- Sending the Log History245
Job Operation246
- Pause and Resumption of Jobs246
- Canceling of Jobs246
Checking Device Status248
Checking the Remaining Amount of Toner and Paper249
8 Setup and Registration (System Menu)250
System Menu251
- System Menu Settings252
- Report254
- Report Print254
- Status Page254
- Job Log History256
- System/Network257
- Network Setting257
- Secure Protocol260
- Lan Interface260
- Optional Network261
- Network (Wi-Fi)262
- Wireless Network262
- Security Level265
- Data Security265
- User/Job Account266
- User Property266
- Common Settings267
- Default Screen267
  - Preset Limit272
  - Error Handling273
- Timer Setting274
- Login Operation278
- Format Ssd279
- Ram Disk Mode279
- Optional Memory280
- Copy281
- Printer282
- Send284
- Fax285
- Document Box285
- Edit Destination286
  - Address Book286
  - Print List286
- Adjust/Maint. (Adjustment/Maintenance)287
9 User Authentication and Accounting (User Login, Job Accounting)288
Overview of User Login Administration289
Enabling User Login Administration290
Setting User Login Administration292
- Adding a User (Local User List)292
- Changing User Properties295
- User Account Lockout Setting299
- User Login Administration for Printing300
- To Manage the Users to Scan Using TWAIN301
- To Manage the Users to Scan Using WIA302
- To Manage the Users that Send Faxes from a PC303
- Local Authoriz. (Local Authorization)304
- Group Auth. (Group Authorization Settings)305
- NW User Property (Obtain Network User Property)306
- ID Card Settings307
Using User Login Administration308
- Login/Logout308
- User Login Administration on a PC308
Overview of Job Accounting309
Enabling Job Accounting310
- Job Accounting Access311
Setting an Account312
- Adding an Account312
- Restricting the Use of the Machine314
- Editing an Account315
- Deleting an Account316
- Delete an Account316
- Job Accounting for Printing317
- Job Accounting for Scan Using TWAIN318
- Job Accounting for Scan Using WIA319
- Job Accounting for the FAX Transmitted from a Computer320
Configuring Job Accounting321
- Default Setting321
- Counting the Number of Pages Printed322
- Print the Report323
- Print Accounting Report323
Using Job Accounting324
- Login/Logout324
- Job Accounting on a PC324
Unknown ID Job325
10 Troubleshooting326
Regular Maintenance327
- Cleaning327
- Registration Roller328
- Toner Container Replacement330
- Waste Toner Box Replacement333
Troubleshooting335
- Solving Malfunctions335
- Responding to Messages340
- Responding to Send Error348
- Clearing Paper Jams350
- Inside the Machine354
11 Appendix358
Optional Equipment359
- Overview of Optional Equipment359
- Optional Applications366
Character Entry Method368
- Using the Keys368
- Selecting Type of Characters369
- Characters that Can be Entered Using the Numeric Keys369
- Entering Symbols370
- Entering Characters370
- Entering Using the Character Selection Screen372
Paper373
- Basic Paper Specifications373
- Supported Paper373
- Choosing the Appropriate Paper374
  - Supported Paper Sizes374
  - Moisture Content375
- Special Paper377
- Recycled Paper380
Specifications381
- Common Functions381
- Copy Functions383
- Printer Functions383
- Scanner Functions384
- Document Processor384
- Paper Feeder (500-Sheet) (Option)385
Glossary386
- Auto Paper Selection386
- Default Gateway386
- Ecoprint Mode387
- Ip Address387
  - Printer Driver388
  - Subnet Mask388
Index390

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